Service Desk Analyst
3 days ago
**Description**
Our Client is seeking a Service Desk Analyst to provide a single point of contact primarily acting as **first level support **for any IT related incidents and service requests as well as providing technical advice and guidance. Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office Applications for Enterprise.
This role is 100% on site in Regina, Saskatchewan. Must be Canadian resident to apply.
**Skills**
- Active Directory, Tier 1 Support, Windows, ITSM, M365, ITIL
**Type**
- Contract
**Experience Required/Mandatory Skills**
- Must have a recognized Bachelor's Degree or Technical Diploma in computer science, information systems, engineering, or a related discipline;
or 5+ years recent (in the past 10 years) experience working as a member of an IT Service Desk team.
- Must have professional experience with Active Directory, specifically user and group management.
- Must be able to regularly participate in the Service Desk on-call rotation. On-call coverage is provided evenings, week-ends and statuatory holidays.
- Must be able to work on location at SaskEnergy Head Office (in Regina, Saskatchewan).
**Nice To Have Skills**
- Experience providing Technical IT Support to End-users in a corporate Service Desk environment. (Tier 1 support)
- Experience working with formalized ITSM practices such as Incident Management, Request Fulfillment, Problem Management, and other Service Operation processes.
- Experience working with and providing front line support for Windows Desktop platforms (Windows 10 or higher)
- Experience working with and providing front line support for Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, and One Note)
- Experience with Ivanti Cherwell ITSM
- Experience with Windows file system access control in an Active Directory integrated environment.
- Hold an ITIL or HDI Certificate or other Service Desk industry certifications
- Experience with Windows file system access control in an Active Directory integrated environment.
- Hold an ITIL or HDI Certificate or other Service Desk industry certifications
- Experience utilizing knowledge management principles, resources, and systems.
- Worked in an environment employing multi-vendor/contracted resources
- Strong analytical and problem solving skills with focus and attention to detail
- Customer Communication Skills/Experience
- Pro-active, independent, self starter
- Proven ability to balance, prioritize and organize multiple tasks
**Location**
- Regina/On-Site
**Work Environment**
- 1 year with 4 possible 1-year extensions
**Hourly Rate**
- Negotiable
-
Service Desk Analyst
5 days ago
Regina, Canada Farm Credit Canada Full timeClosing Date (MM/DD/YYYY): 09/21/2025 Worker Type: Permanent Language(s) Required: English Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position): $61,370 - $83,030 Service desk experience rewarded We’re looking for a proactive, customer-focused Service Desk Analyst to join our IT...
-
Service Desk Analyst
2 weeks ago
Regina, Saskatchewan, Canada WBM TECHNOLOGIES Full timeJob DescriptionWBM is looking for a customer service professional to join our Service Desk team in the role of Service Desk Analyst.As a Service Desk Analyst, you provide level 1 technical support with a goal to provide a great customer experience in a multi-channel environment through telephone, email, chat and online requests. You provide world class...
-
Service Desk Analyst
2 weeks ago
Regina, Canada Intellex Systems Inc. Full timeEducation: - Expérience: - **Education**: - College/CEGEP - Computer science - Computer engineering, general - ** Work setting**: - Relocation costs not covered by employer - Help desk - Oil and gas industry - Government department and/or agency - ** Tasks**: - Give access to computer networks - Report on the performance of computer systems and...
-
Junior Service Desk Analyst
4 days ago
Regina, Canada Saskatchewan Liquor and Gaming Authority Full timeTemporary Full-Time New Grad Junior Service Desk Analyst In-Scope Level 05 Information Technology Branch, Regina Vacancy #30/F26 The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking a self-motivated and detail-oriented individual to provide support as a Junior Service Desk Analyst within the Information Technology Branch. This position is required...
-
Service Desk Analyst
2 weeks ago
Regina, Canada Charter Telecom Full time**Position Title**: Service Desk Analyst **Location**: Regina, SK **Overview**: Location: Regina, SK. Term: 24 months. Strong possibility of extensions. **Qualifications and Experience**: - Experience providing Technical IT Support to End-users in a corporate Service Desk environment (Tier 1 support). - Experience working with formalized ITSM practices...
-
Service Desk Technician
2 weeks ago
Regina, Canada Regina Police Service Full time**Key Responsibilities** Under the direction of the Supervisor Service Desk Support, provides technical support to computer system hardware and software. (1) Responds to Service Desk calls and provides instruction when required in conjunction with those calls. (2) Utilizes Microsoft management tools to provide support for remote desktops. (3) Follows...
-
Service Desk Analyst
3 days ago
Regina, Canada OTA Business Solutions Inc. Full timeOTA Business Solutions Inc. is on the lookout for a dynamic Service Desk Ananlyst to join our innovative team and drive digital transformation for our esteemed client. Are you a visionary leader with a passion for service desk services? This is your opportunity to shape the technological landscape of a forward-thinking organization! **Typical activities in...
-
New-Grad Service Desk Analyst: IT Support
4 days ago
Regina, Canada Saskatchewan Liquor and Gaming Authority Full timeA governmental agency in Canada is seeking a motivated individual for the role of Junior Service Desk Analyst. This position focuses on providing quality technical support, ensuring user satisfaction, and collaborating within the Information Technology Branch. Ideal candidates should have a degree in Information Technology within the past year and be adept...
-
Tlm Service Desk
5 days ago
Regina, Canada WBM TECHNOLOGIES LP Full time**Enterprise Service Desk Team Lead** WBM is looking for a talented individual to join our - **Enterprise Service Desk** team in the role of - **Team Lead**.As the - **Multi-Skilled Team Lead** for- **Objectives**: **Build, Lead and support a world class team of Service Desk Analysts**Create a positive, fun and supportive work environment for your team,...
-
Service Desk Analyst
3 days ago
Regina, Canada Visionpool Business Services Full time**Typical activities**: b) Participation in an on-call rotation providing first point of contact for users and act as point of escalation to senior resources and Management during non-business hours. c) Following key service management processes such as Incident Management, Request Fulfillment, and Knowledge Management. Experience working in an environment...