Front Desk Supervisor

2 weeks ago

Toronto, Canada Sweat and Tonic Full time

Sweat and Tonic (S&T) is Toronto’s innovative wellness and lifestyle hub. In our historic 3-storey facility, you’ll find the widest collection of world-class boutique fitness and wellness in one state-of-the-art experience. Expert instructors design and lead up to 180 classes weekly. Premium café, spa and bar offerings recharge, recover and reignite. Creative lounge spaces support our social community and inspire collaboration and innovation. We are seeking a professional and dedicated **Front Desk Supervisor **who is passionate about growing their career and delivering great guest experiences. The front-desk supervisor is responsible for all front and back of house operations while on shift including managing the front desk team, opening/closing the facility and making sure a premium brand experience is delivered for all guests. As part of the Front of House team, you will assist guests and build positive and lasting relationships with our incredible community. **Overview of Duties**: - Assigned "keyholder" to open and close the facility. - Lead daily "pre-shift" meetings - brief staff on the upcoming day and week, brief team members with later start times 1-1. - Lead the FOH and BOH shift teams to deliver premium brand experience on all shifts. - Plan shifts, delegate operational duties to the rest of the team. - Deliver guest services in line with standard operating procedure. - The on-duty "go to" for guest recovery situations. - Troubleshooting A/V issues in fitness studios. - Report on shift daily through written communication log with management team. **Qualifications** - 1-2 years of customer service, administration, and/or hospitality experience with a premium brand. - At least 1 year in a supervisory position leading a small team - Excellent written and verbal communication skills - Exceptional customer service skills - Self-motivated and team-oriented - Personal interest in health and fitness a plus **Inclusion and Equal Opportunity Employment** We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. **To learn more about Sweat and Tonic**:

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