Front Desk Concierge

1 week ago

Toronto, Canada iGuard360° Full time

iGuard360 is a trusted name in professional security services, dedicated to providing exceptional client care, safety, and concierge excellence in residential and commercial settings. We're currently seeking a confident and experienced _**Head Supervisor - Front Desk Concierge**_ to lead and support our front desk team at a high-end condominium located in Toronto, ON.

As the _**Front Desk Concierge Head Supervisor**_, you will be responsible for overseeing concierge operations, ensuring consistent service delivery, supporting site staff, and maintaining a professional and welcoming atmosphere for residents, guests, and management. You will act as the main point of contact for both our site team and client representatives.

**Key Responsibilities**:

- Supervise and support front desk concierge staff across multiple shifts
- Act as a liaison between the property management and security team
- Train new concierge staff and ensure proper onboarding procedures
- Conduct regular site inspections and performance evaluations
- Handle incident reports, resident concerns, and emergency response coordination
- Maintain clear and professional communication with team members and site contacts
- Prepare and submit daily reports and incident reports to the property management

**Qualifications**:

- **Minimum 3 years** of **front desk concierge or customer service experience**:

- **Minimum 3 year** in a **supervisory or leadership role** **(security or hospitality preferred)**:

- **Valid Ontario Security Guard License**:

- **First Aid & CPR/AED Level C certificate**:

- **Strong communication and leadership skills**:

- **Experience working in luxury residential or condo settings is an asset**:

- **Professional appearance, reliability, and attention to detail**:

- **Ability to handle high-pressure situations with poise and professionalism**:

- **Must be available for evening/weekend coverage as required**

**What We Offer**:

- Competitive hourly wage
- Leadership growth opportunities within the company
- Supportive management team and positive work culture
- Ongoing training and development
- Uniform provided

**Schedule**:

- Full-time, flexible availability required
- May include evenings, weekends, and holidays as needed

**Job Types**: Full-time, Permanent

Pay: $20.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

Application question(s):

- Have you ever managed a fire alarm activation in a condominium? If so, please describe the steps you would take in this situation
- Do you have experience using Condo Communities, BuildlingLink or Condo Control Central? If so, please specify which software.
- Are you willing and able to travel into Toronto, ON?
- Have you previously worked in a condominium or residential building as a concierge or supervisor?
- How comfortable are you handling resident complaints or resolving on-site incidents professionally?
- Please briefly describe your previous experience supervising a team in a customer service or security-related role.
- Why do you believe you’re a strong fit for the Head Concierge Supervisor role at iGuard360?
- What is your availability? (Full-time flexible, Weekdays, Evenings, Weekends, Overnights, Holidays)

**Experience**:

- Front Desk Concierge or Customer Service: 3 years (required)
- Head Supervisor: 3 years (required)

Licence/Certification:

- Security Guard Licence (required)
- CPR Certification (required)

Work Location: In person

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