Front Desk Supervisor

A collection of heritage-driven, neighbourhood-centric hotels.

Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places, we encounter the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.

**Position: Front Desk Supervisor - Fulltime**

**The Role at a Glance**:**This position plays a key role within our hotels. The Front Desk Supervisor is responsible for overseeing the front desk operations and maintaining the safety and comfort of hotel guests during the day. Effective communication, excellent customer service, and attentiveness to security are essential to excel in this position. Must be able to work independently and have strong problem-resolution skills. This position reports into the Front Office Manager, and will primarily serve the Front Office department, however there will be some crossover with other departments, primarily with the completion of administrative tasks.

**Your day to day duties**:
Front Office:

- Oversee front desk duties & ensure policies and procedures are upheld.
- Responsible for training and maintaining consistency amongst audit staff.
- Welcome arriving guests with a friendly demeanor.
- Help guests with check-ins or check-outs.
- Regularly patrol all areas of the hotel, including corridors, lobbies, parking lots, and other common areas.
- Proactively streamline and elevate service standards amongst staff members.
- Handles guest objections (problem resolution) in the absence of and in collaboration with the Front Office Manager
- Ensures the smooth operation of the Front Desk, assisting other departments when necessary and keeps the Front Office Manager informed of hotel activities and problems, and works cooperatively with other Department Supervisors to ensure the operation is running smoothly
- Assists in training of staff members.
- Makes sure guests are assigned to rooms that suit their preferences & requests, and maintains accuracy of current housekeeping status, including rectifying any room status discrepancies that occur after the running of Audit procedures
- Is well versed in emergency procedures, with the judgement to know when to call our security contacts, and when to call emergency services
- Ensure that all access points, such as entrances, exits, and emergency exits, are secure.
- Ensure that noise levels are kept to a minimum during quiet hours to maintain a peaceful environment for guests.
- Identify and address any maintenance issues or safety concerns promptly.
- Be knowledgeable in all hotel emergency procedures.
- Comply with all Archive standards, policies and procedures at all times.
- Oversee scheduling and other managerial duties in lieu of Front Office Manager.
- Other tasks and responsibilities as assigned by management.

Housekeeping:

- In the rare occasion there are any vacant/clean rooms left to be inspected, inspect them and mark them as such in the system

Food & Beverage:

- Assist with invoicing when requested by the Senior Food & Beverage manager

**You have**:

- Previous experience in hotel management or a similar role.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Outstanding customer service and communication skills.
- Must be detail-oriented and able to work independently
- Knowledge of hotel operations and procedures.
- Proficiency in hotel management software and systems.
- Ability to work on flexible shifts, including weekends and holidays.
- Strong organizational and multitasking skills.
- Attention to detail and a commitment to excellence.
- Ability to handle financial transactions and reconcile accounts.
- Exceptional ability to understand reports and communicate their contents

INDSJ