Operations Manager, Community Project Services

: 1229282

**Who we are**

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.

**If that’s you, let’s work, learn, and grow together.**

**We are building an inclusive and diverse team**

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**

The role will be responsible for the ongoing development of a new initiatives within Staples Co-working and Store Events. We are looking for a driven individual who is creative and willing to work cross functionally with internal and external stakeholders to bring new initiatives to life. You will be part of a team managing and supporting national Co-Working (Studio) and Spotlight locations, while exploring emerging trends in global markets.

**Specifically, You Will**
- Support development of systems, processes, pricing, and channel strategies to maximize sales and improve turns for co-working and store events
- Support the execution of regular sales line reviews ensuring that plans are tracking to target
- Be engaged in Marketing conversations for ongoing support, launches, and seasonal promotion periods to provide strategic direction, adjust pricing where needed, forecast the impact of promotions and changes, and perform post-campaign analyses to iterate for future events
- Collaborate with Marketing, Digital, Store Merchandising and other teams to optimize the positioning of our Studio and Spotlight services to drive maximum exposure and revenue
- Work closely with the Business Intelligence & Insights teams to use data to power decision making for launches, improve existing programs and size upcoming opportunities
- Perform regular competitive analysis to determine key differentiators, and opportunities to match / beat the competition
- Develop skills in supporting any initiative or project, outline the reason for change, financial opportunity, customer and employee benefit, timing urgency, and level of effort
- Support the development of competitive analysis and prepare business cases as needed
- Support cross-functional projects with Vendors, IT, Finance, Sales Audit, Legal, Enablement, Retail Operations and Field Operations teams

**Some of what you need**
- Post-secondary degree/diploma in Business, Retail Management or Project Management is preferred
- 5 to 7 years of work experience in a customer-centric or sales field (Retail, Service, or Hospitality preferred) with focus on both product and service sectors
- Experience working in multiple functions is preferred (e.g. Category, Program / Project management, Retail / Services operations)
- Project Management experience preferred
- Co-working or shared-space experience an asset
- Bilingual language skills an asset
- Comfort gathering and using qualitative / quantitative data to make recommendations
- Comfortable working under pressure & ability to prioritize for maximum impact
- Openness to change in a dynamic environment

**Additional information**
- Remote enviroment
- Role will require occasional onsite travel to store or office locations
- Being bilingual is an asset-Communication may be required with Staples head office associates or customers who reside outside of Quebec

**Vaccine Requirement**

Staples is committed to taking every reasonable precaution to protect our associates, our customers, and the communities we operate in. To support the health and safety of our associates, COVID-19 vaccination is an essential requirement of this position. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation, and Staples’s determination that the requested accommodation can be provided without undue hardship. You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.

Bringyourpassion

LI-Remote

**Job** Technology

**Location(s)** Canada

**Other Locations** CA-ON-Richmond Hill

**Schedule** Full-time

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**Employment Statement