Cloud Services Program Manager

2 weeks ago

Richmond Hill, Canada NLB Services Full time

Cloud Services Program Manager Duration: 6+ months The Opportunity The Cloud Services Program Manager role entails the management of large, complex B2B solutions and critical strategic customer accounts. To succeed, the Program Manager must have demonstrated a high level of success in delivering large scale solutions and working closely with clients to build an effective partnership. You Are Great At Developing and maintaining customer relationships, managing customer objectives and expectations with a high level of drive and confidence. Identifying and executing continuous improvement initiatives that improve efficiencies and cost. Providing reporting and visibility of program status/KPI’s for customer and organizational leaders, with strong business acumen and strong written and verbal communications. Developing delivery milestone reviews, managing scheduling and cost control to a structured methodology following governance and industry best practices. Managing relationships with both internal and external cross functional support teams in the Sales, IT, Operations, Support and Engineering organizations. Providing solution delivery consultation, working closely to align with customer strategic planning. What It Takes 5 to 10 years of Program Management experience preferred. Experience managing large accounts (10+ resources, 12+ months, $1M+) global projects. Experience managing delivery using multiple methodologies and disciplines. Dynamic Problem Solver with customer focus. Ability to motivate a team to meet tight project timelines. Experience with project task planning, resource forecasting and management. Detail-oriented with deep experience in project status & budget reporting. Must have very strong interpersonal and communication skills including a demonstrated ability to partner with others, and be able to manage complex relationships. Ability to quickly and effectively triage escalations and drive resolution. Bachelor’s degree in business, Computer Science or related field and experience with Six-Sigma Process or similar methodologies. Thanks and Regards, Kripal Singh NLB Services - Next Level Business Services linkedin.com/in/kripal-singh- a7 Phone Ext-1240 Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industry: IT Services and IT Consulting #J-18808-Ljbffr

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