Cloud Services Program Manager

2 weeks ago

Richmond Hill, Ontario, Canada NLB Services Full time

Job Title-Cloud Services Program Manager

Location-Richmond Hill, ON-hybrid

Duration-6+ months

The Opportunity:

The Cloud Services Program Manager role entails the management of large, complex B2B

solutions and critical strategic customer accounts. To succeed, the Program Manager

must have demonstrated a high level of success in delivering large scale solutions and

working closely with clients to build an effective partnership.

You are great at:

Developing and maintaining customer relationships, managing customer objectives and

expectations with a high level of drive and confidence

Identifying and executing continuous improvement initiatives that improve efficiencies

and cost

Providing reporting and visibility of program status/KPI's for customer and organizational

leaders, with a strong business acumen and with strong written and verbal

communications

Developing delivery milestone reviews, managing scheduling and cost control to a

structured methodology following governance and industry best practices

Managing relationships with both internal and external cross functional support teams in

the Sales, IT, Operations, Support and Engineering organizations

Providing solution delivery consultation, working closely to align with customer strategic

planning

What it takes:

5 to 10 years of Program Management experience preferred

Experience managing large accounts (10+ resources, 12+ months, $1M+) Global project

management experience a plus

Experience managing delivery using multiple methodologies and disciplines

Dynamic Problem Solver with customer focus

Ability to motivate a team to meet tight project timelines

Experience with project task planning, resource forecasting and management

Detail-oriented with deep experience in project status & budget reporting

Must have very strong interpersonal and communication skills including a demonstrated

ability to partner with others, and be able manage complex relationships

Ability to quickly and effectively triage escalations and drive resolution

Bachelor's degree in business, Computer Science or related field and experience with Six-

Sigma Process or similar methodologies

Thanks and Regards,

Kripal Singh

Senior Recruiter

NLB Services - Next Level Business Services

Phone Ext-1240

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