Enterprise Associate

2 weeks ago

Toronto, Canada Corpay Full time

What We Need
Corpay is currently looking to hire an Enterprise Associate within our Enterprise Management Group division. This position falls under our Corpay Cross Border line of business and is located in Toronto, Ontario. In this role, you will assist the Account Managers in managing all aspects of strategic accounts, including specific vertical market clients such as Financial Institutions, Payroll, and Integrated Partnerships. You will report directly to the Director, Enterprise Associates | Enterprise Management Group, and regularly collaborate with the marketing, IT, and customer service teams.
How We Work
As an Enterprise Associate, you will be expected to work in an on-site environment. Corpay will set you up for success by providing
- Assigned workspace in the Toronto office
- Company-issued equipment
- Formal, hands-on training

Role Responsibilities
**The responsibilities of the role will include**:

- Proactively assisting the team in managing clients throughout the entire payment process
- Seamlessly setting up clients online and supporting Corpay clients on the new online platform: Corpay Cross-Border
- Obtaining and evaluating all relevant information and following Best Practices
- Communicating and coordinating with internal departments to deliver prompt and informative responses to clients
- Resolving all queries and payment investigations in a timely and appropriate manner
- Performing customer verifications, ‘knowing your customer’, being compliant with every task
- Moving payments through the release process with accuracy, suggesting improvements in processes
- Providing professional service, managing internal obstacles invisibly to the client
- Working quickly to resolve customer issues
- Proactively monitoring all Payment queues within internal systems to ensure outstanding issues are resolved in a timely fashion
- Providing feedback to management on customers’ experience and preferences for communication, appreciation, and web content
- Working with internal sales, trading, and support teams, as well as other internal stakeholders, to fully leverage the capabilities of the organization to drive sales and satisfy our customers

Qualifications & Skills
- 2 - 5 years of successful customer service experience
- Providing fulsome support for pre
- and post-release transactions, capturing information and reconciling data, payment handling, and asset management; experience in client relationship management is ideal
- IT literate with the ability to quickly learn new systems and troubleshoot
- Ability to handle multiple priorities and time-sensitive queries; ownership until resolution
- Passion for customers and service
- Unquestionable integrity
- Positive and optimistic outlook
- Organized and disciplined
- Self-motivated with a sense of urgency to achieve sales metrics and delight the customer
- Professional communication skills - written, verbal, and telephone-based skills
- Desire to continually improve performance and learn
- Planning and execution skills
- Bilingualism (English & French) and/or additional language is a definite asset

Why Join Corpay Canada
- Competitive base
- RRSP matching program
- Competitive health benefits
- 10 days paid company holidays + 15 paid vacations + 6 sick days + 4 personal days
- Career advancement opportunity

Equal Opportunity/Affirmative Action Employer
LI-IF1
LI-CORPAY

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