Full-time Member Services Associate

2 weeks ago

Toronto, Canada Enterprise Holdings Full time

**$21 / hour.**

This position will be based at the Enterprise CarShare office which located at 65 Regent Park Boulevard near Dundas east of Parliament. The office is in the new Regent Park area with many nearby amenities including coffee shops, Shoppers Drug Mart, parks, a Community Centre and pool. The location is easily accessible by streetcar from Broadview and Dundas stations. The CarShare office culture/attire is business casual.

The Member Services Associate will need to possess outstanding interpersonal and communication skills, enthusiasm, leadership, great work ethic, flexibility, and initiative.

**Responsibilities**:

- Assisting new members with picking up their Welcome Package and general overview of using the service.
- Administrative duties include - Data entry, updating & maintaining member contact information, use of Micro Soft Excel, and resolving billing and other data reports (which can include adjusting reservation costs via credits or assessing fees or fines where applicable).
- Educating potential members to the Features, Advantages, Benefits of being an Enterprise CarShare member including reviewing driving habits/frequency ensuring the potential member chooses the right plan (including cross promotion/sale of Enterprise CarShare and Credit Card $0.00 deductible options).
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- The position will require flexibility on hours and will work 40-44 hours per week.
- This is a seven day per week operation, with staff in the office between 8am

**Qualifications**:
**Minimum Qualifications**:

- Must be at least 18 years of age.
- Minimum one (1) year of customer service experience.
- G or G2 driver's license preferred.
- Intermediate level of proficiency with Microsoft Office products (Excel, PowerPoint, Word & Outlook)
- Minimum High School diploma or G.E.D. required.
- This is a seven day per week operation, with staff in the office between 8am
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- Secure home work area free from distractions and background noise.

Driving experience preferred but not required, please note this position involves explaining features of different vehicles and problem solving different vehicle issues with members (how to release parking brake, turn on wiper blades, etc.)

**Competency Based Qualifications**:

- Ability to demonstrate strong customer service skills
- Solid analytical, problem solving and research skills
- Ability to learn and utilize new software systems
- Ability to juggle multiple responsibilities, meet deadlines and prioritize to complete work on a timely basis
- Strong time management and organizational skills
- Exceptional communication skills both verbal and written
- Ability to work remotely (from home), utilizing multiple modes of communication with teammates and supervisors

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