Nonprofit Volunteer Services Coordinator

**About Shelter Movers**:
Shelter Movers provides moving and storage services at no cost to survivors and their children fleeing abuse. We are the only service of this kind in Canada, and our volunteers are who make us exceptional. Every year, in collaboration with community partners such as YWCA and Victim Services Units, our volunteer teams contribute over 15,000 hours to support people transitioning to lives free of violence and abuse.

Shelter Movers Vancouver has been operational since November 2018 and has completed over 700 moves to date. We are growing and looking to add caring and compassionate people to our volunteer team.

**Position Summary**:
The Volunteer Services Engagement Coordinator will have an integral role in the Volunteer Services team of Shelter Movers Vancouver. The focus of the Engagement team is to manage the onboarded volunteers' experience as they volunteer with Shelter Movers, building on the aspects of volunteer retention and engagement in Vancouver.

**Primary Responsibilities**:

- Assist with the development and implementation of volunteer engagement strategies
- Follow retention strategy developed by the National Volunteer Services team to keep volunteers engaged with Shelter Movers
- Measure and analyze Key Performance Indicators as set by the Volunteer Services Manager, such as days until First Move, number of moves per active volunteer per move, average frequency between volunteering.
- Plan and lead volunteer events with the goal of increasing volunteer engagement (examples of events include trivia night, movie nights, panel discussions)
- Improve volunteer involvement with the Shelter Movers
- Identify volunteer-related issues and reporting back to the Volunteer Services Manager and Assistant Volunteer Services Manager
- Have regular check-ins with the Volunteer Services Manager or the Assistant Volunteer Services Manager

**Skills, Experience and Education**:

- Strong verbal and written communication skills
- Self-motivated and a positive, 'can-do' attitude
- High attention to detail
- Excellent interpersonal skills
- Strong ability to work independently and collaboratively as part of a team
- Tact, discretion, high maturity level and good judgement
- Reliable work habits and strong organizational skills.
- An interest in a wide variety of work in Volunteer Management
- High level of comfort with engaging the public at community events
- Ability to protect client and volunteer confidentiality
- Awareness of appropriate boundaries, compassion fatigue, and self-care
- Patience, empathy, emotional intelligence, active listening skills, and ability to handle difficult conversations
- Experience working with individuals from diverse backgrounds
- A long-term interest in the Violence Against Women (VAW) sector, and Volunteer Management/Non-Profit Management
- A background in volunteer management or human resources is an asset.
- Previous experience in volunteer engagement and event planning are strong assets.

**Other Requirements**

Shelter Movers volunteers must be at least 18 years of age, complete an interview process, sign a confidentiality agreement, complete and pass a police reference check, and attend a Trauma-Informed Care Orientation session. Volunteer Services Engagement Coordinators will be completing additional role-specific training.

**How to apply**

If interested, please send your resume, cover letter, and sample work

**Job Type**: Part-time
Part-time hours: 3-5 per week

**Salary**: $0.01 per year

Application question(s):

- Please type yes if you accept the following conditions:
1. This is an unpaid volunteer position for roughly 4 - 6 hours/week
2. Minimum 6 month commitment
3. Submit a resume and cover letter to apply
4. Create an online account on Volunteer Hub
5. Complete an interview with us
6. Complete an online background check
7. Complete reference checks
8. Sign a confidentiality waiver
9. Attend an online trauma-informed orientation
- Are you located in BC