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Housing Support Worker Team Lead

2 weeks ago

Saskatoon, Canada The Mustard Seed Society Full time

Do you have a passion for helping the most vulnerable in our community? Do you have strong leadership skills and want to make a meaningful impact? Then join our Housing team in Saskatoon

The Mustard Seed is committed to helping people who are homeless transition toward and maintain sustainable and healthy lifestyles. The Housing Support Worker Team Lead is a member of a team that provides housing and facilitates support services for low to mid acuity persons experiencing multiple barriers, who require the support of Permanent Supportive Housing (PSH).

The role of the **Housing Support Worker Team Lead** will be to provide case management services, assist clients with daily living skills, connecting to community resources and other day to day tasks as needed. The Housing Support Team Lead will work with the Housing team to provide ongoing addiction and mental health support. The Housing Support Team Lead will be working onsite at the residence which functions within a recovery reduction model.

Employment Type: Full time
Schedule:
Option 1: Monday to Friday, 7:00am-3:30pm
Option 2: Monday to Friday, 10:45am to 7:15pm
Reporting to: Housing Supervisor
City: Saskatoon, 304 2nd Avenue South

**DUTIES AND RESPONSIBILITIES**:

- Collaborate with the Housing Team to create and implement workflow procedures and innovative programs
- Review, coach and support the housing team with case management and resident documentation
- Assess client’s level of intoxication, risk factors, immediate needs and vulnerabilities and then inform supervisor of any concerns
- Meet with clients housed in The Mustard Seed apartment units on an on-going weekly basis
- Provide ongoing client support with daily living skills, maintaining residency. Includes assisting clients with achieving their recovery goals.
- Document client interactions, service plans and client progress in delegated software
- Maintain working knowledge of relevant community supports and resources
- Function as an advocate to assist clients with accessing community resources and external supports
- Provide crisis intervention, as necessary
- Provide input into program development and community resources
- Attend scheduled team meetings and training sessions
- Develop and maintain effective working relationships within The Mustard Seed and with external agencies
- Active role in community programs and in house activities
- Attend weekly team meetings and other training as required
- Complete required training including but not limited to FOIP, First aid and CPR, Naloxone, NVCI and De-escalation certification and attend meetings
- Provide support with finding secure housing for residents
- Provide medication assistance to residents who use the medication assistance program and coordinate with pharmacies as needed
- Maintain professionalism and adhere to all policies and procedures including but not limited to Health & Safety and HR policies and procedures
- Other duties as assigned by Supervisor

**MINIMUM QUALIFICATIONS AND SKILLS**
- Degree/Diploma in Social Work or related Human Services field
- Two years experience working in Social Work or related Human Services field
- One year experience working with those experiencing homelessness; direct experience with Housing First initiatives considered a strong asset
- A passion to be part of ending homelessness in Saskatchewan
- Knowledge of Saskatoons’ community resources
- Experience with case management is considered a strong asset
- Experience working with mental health and/or addictions is a strong asset
- Demonstrated competency and ability to practice crisis intervention
- Ability to de-escalate and problem solve with individuals under the influence and/or struggling with a mental health crisis
- Ability to establish and maintain rapport with culturally diverse clients, including a familiarity with the Indigenous culture
- Ability to adhere to confidentiality standards and FOIP Act stipulations
- Excellent written, oral and interpersonal skills with the ability to effectively communicate with clients, members of a team, and community agencies
- Excellent organizational and time management skills
- A self-starter with the ability to work in a cross-functional team
- Ability to accomplish goals with mínimal supervision
- Cultural sensitivity and respect for client individuality and self determination
- A broad knowledge of and experience working with Indigenous communities is an asset
- Proficient computer skills (Microsoft Office Programs); experience with Efforts to Outcomes (ETO) is an asset

**WORKING CONDITIONS**
- Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
- Training on how to respond is provided, but this is to