Nf - Technical Services Specialist - Electrical

2 weeks ago

Winnipeg, Canada MCI Coach Full time

***

The Technical Services Specialist is responsible for providing engineering related technical support to our customers, suppliers and the Regional Product Support Managers of New Flyer. Duties include investigating product field issues related to programming and electrical systems, determining root cause and corrective action and developing instructions for repairs with the goal to resolve our customer's technical problems effectively and in a timely manner.

**WHAT YOU WILL DO**:

- Recommend course of action to solve problems for field staff and customers.
- Investigate, document and release instructions to complete retrofits.
- Investigate, identify and resolve product problems of varying difficulty with appropriate departments including suppliers. This includes documenting and providing supplier corrective action notices for supplier issues.
- Create instructions or service bulletins for field techs to complete repairs. This may require field work to determine root cause and corrective action.
- Supply Technical Publications department with updated information for manuals as well as suggestions on improvements.
- Stay up to date with training on all pertinent systems of the bus.
- Assist with controlled testing of components and installations and ensure product reliability and verify component fit.

**WHAT YOU NEED TO BE SUCCESSFUL**:

- Bachelor of Science in Engineering (P.Eng or EIT), Diploma in Engineering Technology (CET), or equivalent work experience
- 2-5 years’ experience in electrical/manufacturing engineering and customer service is preferred
- Previous experience trouble shooting wiring issues and the electrical interface with fault codes
- Knowledge of control systems (Allen Bradley/Vansco/Siemens) and reading electrical schematics
- Knowledge in basic PLC programming, control systems and diagnostic tools/software
- Good understanding and ability to read and interpret engineering drawings
- Innovative problem-solver who can generate workable solutions and resolve complaints
- Motivated self-starter with high level of initiative
- Above average interpersonal skills and a professional attitude to providing excellent customer service
- Highly analytical thinker with demonstrated talent for identifying, scrutinizing and improving processes
- Strong time management skills and ability to manage multiple priorities in a fast paced environment
- Experience in writing technical instructions related to automotive repair

**WHY JOIN OUR TEAM**:

- Competitive Wages.
- A continuous learning environment.
- Ability to advance your career with a growing company.
- NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth time since the competition was established in 2007.
- Employer organized events
- Ongoing employee development through a variety of in-house training initiatives

**OUR WHY**:

- We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

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