Team Lead, Customer Service
6 days ago
Requisition ID: 164436 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Team lead, customer service - 37.5 hours/South Shore **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. **Is this role right for you? In this role you will**: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures **Do you have the skills that will enable you to succeed in the role of Customer Experience Lead **? We’d love to work with you if you have**: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule (full-time, 37.5 hours per week in the South shore) - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options **What’s in it for you?** - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Quebec : Longueuil || Canada : Quebec : Brossard Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Retail Department Lead — Team Growth
4 days ago
Longueuil, Canada Independent Grocers Alliance Full timeA leading grocery retailer in Montérégie, Longueuil is seeking an Assistant Department Manager to oversee day-to-day department operations, provide team feedback, and ensure exceptional customer service. Ideal candidates will have at least 2 years of experience in retail or customer service and a high school diploma. This role offers competitive...
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Customer Experience Lead
1 week ago
Longueuil, Canada Scotiabank Full timeRequisition ID: 215303 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help...
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Customer Service Manager
2 weeks ago
Longueuil, Canada Scotiabank Full timeRequisition ID: 197400 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads/ Longueuil/ Permanent/ Full-time 37.5h are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our...
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Customer Experience Lead Longueuil Temporary
1 week ago
Longueuil, Canada Scotiabank Full timeRequisition ID: 164561 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Experience Lead **What you’ll be doing** Our Customer Experience Lead are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...
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Customer Service Representative
2 weeks ago
Longueuil, Canada Scotiabank Full timeRequisition ID: 138831 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Service Representative - South Shore What you’ll be doing Our Customer Service Representative (South Shore) are the face, character and heart of our banks. Scotiabank is a place where we put our customers first, and our...
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Customer Service Representative
2 weeks ago
Longueuil, Canada Scotiabank Full timeRequisition ID: 154656 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Service Representatives What you’ll be doing Our Customer Service Representatives are the face, character and heart of our banks. Scotiabank is a place where we put our customers first, and our priority is to help them...
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Assistant Department Manager: Lead Team
23 hours ago
Longueuil, Canada Independent Grocers Alliance Full timeA regional grocery store chain in Longueuil is seeking an Assistant Department Manager. The ideal candidate will manage daily operations, collaborate with team members, and ensure exceptional customer service. Open to individuals with 2 years of retail or customer service experience and a high school diploma or equivalent. This role offers opportunities for...
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Customer Service Representative
5 days ago
Longueuil, Canada BMO Financial Group Full time2877 chemin Chambly Longueuil Quebec,J4L 1M8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
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Retail Team Lead
4 days ago
Longueuil, Canada Dollarama Full timeA leading retail store in Longueuil is looking for an Assistant Team Leader to support the management team in executing daily operations. Responsibilities include assisting staff management, stocking shelves, and ensuring excellent customer service. Ideal candidates will have supervisory experience and strong communication skills. Full-time position with...
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Customer Service Representative
1 week ago
Longueuil, Canada BMO Financial Group Full time7171 boulevard Cousineau Longueuil Quebec,J3Y 8N2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...
