Office Clerk

**Overview**
The position of **OFFICE CLERK** is established to provide front-line services to the ratepayers of the municipality and provide administrative support to the Assistant Administrator and Chief Administrative Officer (CAO).

This position requires formal Office Education training and related experience. This position shall be filled by an individual who demonstrates strong public relations, communications, and interpersonal skills

**Duties**
- 1. Oversee a variety of clerical/reception duties including answering telephone, directing calls, receipting payments, and responding to queries or requests from the public
- 2. Maintain paper and digital files and records so they remain updated and easily accessible
- 3. Assist Assistant Administrator and CAO with other day to day operational tasks
- 4. Sorting and distributing incoming mail and prepare outgoing mail
- 5. Undertake basic bookkeeping tasks (Accounts Receivable, Utility billing)
- 6. Undertake daily bank deposits
- 7. Assist in office management and organization procedures (i.e. review and organize office bulletin board, maintain exceptional office aesthetic and cleanliness)
- 8. Utilize office equipment such as photocopier, printers etc. and arrange for maintenance or repair as required
- 9. Reserve and sell cemetery plots; update data base on regular basis
- 10. Assist with and fully learn tax enforcement procedures and bylaw enforcement.
- 11. Keep inventory of office and janitorial supplies and order as required
- 12. Prepare documents and correspondence as required.
- 13. Assist with year-end procedures (send reminder letters to ratepayers for overdue accounts, business license and pet license payments)
- 14. Assist with the development of improved office procedures; identify inefficiencies and suggest positive solutions
- 15. Assist with daily office cleanliness and janitorial duties
- 16. Update and Maintain records of the Municipality including tax enforcement records, minute book, bylaw records, and other various records as required and assigned.
- 17. Manage maintenance, update and promotion of the Town’s website and Facebook page, including:

- _Publishing content and ensuring information is up-to-date and consistent_
- _Streamlining layout and navigation, and ensuring functionality to users_
- _Implementation of the features and capabilities of the current website platform _
- _Maintaining the website’s community event calendar, Town calendar and business directory_
- _Coordinating information sharing from the website to Facebook page; and_
- _Promotion of the Town’s online tools (website, app, Facebook page, and automatic notification services) _
- _Respond to enquiries and provide guidance to residents and visitors of the community_.

**Requirements**:

- Sound knowledge of office procedures and understanding of municipal processes
- Excellent organizational skills with ability to handle multiple tasks, changing priorities, periodic heavy workload
- Excellent written and oral communication skills with a skilled, confident, and flexible approach
- Ability to establish and maintain an excellent professional working relationship with CAO, Staff, and members of the public
- Interpersonal skills with the ability to work cooperatively and productively in a team atmosphere, showing initiative and drive
- Advanced computer skills and thorough knowledge of Microsoft Office including Word, Excel, and Outlook and municipal software MuniSoft (considered an asset; training will be provided)

**Work Hours and Benefits**
- Normal work hours for the Office Clerk will be 8:00 a.m. to 4:00 p.m, with a one hour break for lunch - some flexibility is required.
- Employees are eligible for the Employee Benefits policy as provided by the Town.

**Job Types**: Full-time, Permanent

Pay: $19.53-$24.01 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Wellness program

Work Location: In person