Group Travel Consultant

Company Description

As Travel Edge continues to experience the swell of the return to travel, we are currently hiring talented Corporate Travel Consultants to join our busy North American Corporate travel team. Be a part of an exciting group of experienced team members who have exemplary customer service skills, assist with our client’s travel needs, have an eagle eye for details, and love the challenge of working with multiple clients.

If you are satisfied with just fulfilling each request as they come, stop here Our team members strive to provide consultative and cost-effective travel services for our clients.

Our top-tier team has a, “Yes I can do that for you” attitude that understands the need to follow policies and procedures but are empowered to make decisions that are best for our clients.

**Why work for us?**

We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan. Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity. While Travel Edge offers great perks, it’s not just the benefits that make our culture great. It’s the way management and teammates treat one another. Our willingness to trust our employees is what breeds creativity, above-and-beyond performance, and job satisfaction.

**Job Description**:

- Arrange business travel for our corporate accounts, with a focus but not limited to group bookings
- Manage the operations process for registering group air events and coordinating among both departments
- Ensure and set up proper coding and reporting
- Manage agent processes for group air ticketing
- Identify the needs for the group and preferred reservations methods
- Identify and communicate group travel policy
- Set up and manage air reporting and schedules
- Manage build for air travel integration in online registration (SU4 and Cvent); monitor and manage registration data, reporting, and integration with the event registration process and attendee communications
- Coordinate reporting for integrated travel from online registration
- Provide air activity and arrival/ departure manifest reports
- Manage small meeting contracts (10 - 25 rooms/ night) - work with team for sourcing, contracting, and managing for compliance and terms
- Support management of meeting compliance for larger groups
- Work within the guidelines of the Group Contracting policies and operations (including Cvent sourcing)
- Support chartered ground coordination and travel manifests for arrivals and departures, including coordinating with dispatch
- Manage coordination and cross checks for air and travel, including rail or charter by jet as required
- On-site support for programs as needed (including additional duties as an extension of the Event Coordination team)
- Some travel may be required

**Qualifications**:

- 4+ years experience as corporate travel specialist
- Proficiency in Sabre
- 2+ years experience with group travel arrangements including contracts, air, hotel and ground support
- General knowledge of MICE industry; industry experience desired
- Industry knowledge and reservation skills in order to create domestic and multi-segment, multi-destination international itineraries for VIP clients.
- Ability to meet and maintain required performance standards
- Excellent customer service skill required

**Team Culture**
- Thrives working in a technology and KPI-driven organization.
- Able to thrive in an entrepreneurial environment with ambiguity.
- Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
- Low ego and a team player.
- Has the ability to build trust and work through conflict

Additional Information