Group Travel Specialist

Worldgo Travel Management has an exciting opportunity for a **Group Travel Specialist **to join our team.

Advance your career in a young and empowering organization, with a people-first corporate culture If you’re looking for a challenging but fun career in travel with plenty of opportunity for growth, look no further than Worldgo.

**This is a hybrid role, with two days a week in the office and three days a week from home.**

**Responsibilities include**:

- **Group Travel Planning**: Design and create customized travel itineraries for groups, including transportation, accommodations, activities, and tours tailored to the specific needs and preferences of the group.
- **Client Consultation**: Work closely with clients to understand their travel goals, preferences, and budget constraints, providing expert advice on suitable destinations and travel options.
- **Coordination with Suppliers**: Collaborate with airlines, hotels, tour operators, and other travel suppliers to secure the best rates and ensure smooth travel experiences.
- **Problem Resolution**: Address any travel-related issues or complaints arising during the planning process or while the group travels, providing solutions to ensure client satisfaction.
- **Market Research**: Stay informed about travel trends, new destinations, and industry regulations to provide clients with up-to-date information and recommendations.
- **Documentation Management**: Assist clients with obtaining necessary travel documentation, such as visas and travel insurance, ensuring compliance with all regulations.
- **Post-Travel Follow-Up**: Gather feedback from clients after their trips to assess satisfaction and improve future travel offerings.

**Skills and Qualifications**:

- 3+ years of experience in travel planning or group travel coordination
- Proven track record in managing group itineraries
- Comprehensive knowledge of domestic, transborder, and international travel
- Excellent multitasking abilities in a fast-paced environment
- Understanding of ticketing, exchanges, and refund procedures
- Strong customer advocacy and listening skills
- Eagerness to acquire new skills and knowledge
- Proficiency in Microsoft Office suite

**Compensation Package**:

- Competitive salary with monthly incentives
- Comprehensive medical and dental benefits
- RRSP matching program
- 3 weeks paid vacation and additional FLEX days
- Great travel perks and discounts

**A statement on equal opportunity**, Worldgo is an equal opportunity employer**.** This means that we strive to make merit-based decisions at every point of employment. We want to have the most qualified person in every position. In addition, we believe an equitable, diverse, and inclusive workplace is one where all workers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feel valued and respected.

We are committed to continuously learning and taking action to make Worldgo a more diverse, equitable and inclusive place to work and grow.

Pay: $55,000.00-$65,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Travel Agent: 2 years (required)

Licence/Certification:

- TICO License (required)

Work Location: Hybrid remote in Vancouver, BC V5X 3T3

Expected start date: 2024-10-01