Manager, Central Intake Services

Requisition ID: 153723 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Reporting to the Senior Manager, Central Intake Services, The Manager, is responsible for managing a team of Investigative Assistants within Investigation Support Services, Corporate Security Canada. Central Intake Services is the initial point of contact for the effective oversight and triage of all investigation incidents (excludes physical security incidents) reported to Corporate Security Canada. The Manager CIS oversees a team and is accountable to ensure incidents received from internal partners and external sources such as law enforcement are evaluated, prioritized, and escalated in an appropriate and efficient manner. This role is accountable for supporting the strategic priorities of Corporate Security, including accountability for providing advice, guidance, and direction on a range of issues and initiatives aimed to meet partner’s needs, and minimize financial, operational, and reputational risk to Scotiabank. **Accountabilities**: - Leads and drives a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. - Provides hands on direction and guidance to CIS team in the triage, evaluation, prioritization, commencement, and preliminary collection of information for all investigation events escalated to Corporate Security Canada. - In certain instances, CIS will complete and/or support investigations and collect evidence to support criminal prosecutions and civil actions in collaboration with other key stakeholders such as Fraud, Corporate Security CIS Investigations, and internal Legal Counsel. - Establishes and maintains liaison with law enforcement agencies and other financial institutions (FIs) to foster collaboration in the investigation of criminal acts against the Bank and in the resolution of problems affecting Bank security. - Keeps up to date on fraud related issues to understand the competitive landscape, keep abreast of industry developments to protect the interests of Scotiabank. - Identifies and escalates trends observed by CIS to Sr. Manager, Director, and internal partners. - Responsible for sharing and disseminating information and intelligence received by CIS with CIS Sr. Manager and Director. - Maintains high standards of quality control, as the accuracy and thoroughness of reporting will be relied upon by Senior Management to make critical decisions. - Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Ensures adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Code of Conduct - Oversees a high-performance team by fostering an inclusive work environment, communicating vison/values/business strategy. - Provides ongoing training, development coaching and mentoring to the team. Education & Experience - Post-secondary degree and/or university/college courses in business law or law enforcement or equivalent training and experience. Courses in investigative, interviewing and negotiating. - Accreditations such as CFE, CAMS, CFCS are desirable - Minimum 3 years of recent experience in a management capacity investigating increasingly financial-crimes role in an area such as Corporate Security/Fraud/AML using a central intake model of engagement. - Experience in training, coaching, developing, and mentoring a team. - Working knowledge of investigative practices, methods, and enforcement strategies. - Working knowledge of the Financial Services Industry, federal and local laws, financial crime typologies and regulatory environment in Canada - Working knowledge of the judiciary system in Canada, both criminal and civil processes and the rules surrounding the admissibility of evidence. - Working knowledge of Scotiabank’s organizational structure, and familiarity with policies and procedures in key stakeholder groups. - Experience in preparing briefing material for senior management to inform and advise of investigative findings - Thorough knowledge of Microsoft Word, Excel, PowerPoint, Outlook, etc. - QA implementation and oversight. - Possesses highest ethical standards and experience working with sensitive and confidential information Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital m