Engagement Manager

5 days ago

Toronto, Canada Trindent Consulting Full time

**The Team**
Trindent Consulting is a global management consulting firm that solves complex business problems and achieves operational efficiency for the Energy, Healthcare, and Financial Services industries. The firm’s unique approach yields between 500 - 1500% ROI within the first year. Established in 2008, Trindent Consulting has quickly garnered a reputation as a firm that will Make It Happen. It is ranked as one of Canada’s Fastest-Growing Companies by Canadian Business and GROWTH 500 for 7 years in a row. Trindent is also named one of the Fastest-Growing Consulting Firms by Consulting Magazine in 2015 through 2020. Most recently Trindent has been recognized by the Financial Times as one of the Americas' Fastest-Growing companies in 2022.

**The Role**

**Travel/ Visa & Other Requirements**
To access client locations, the Engagement Manager will undergo scheduled and random testing administered through the North American Substance Abuse Program (NASAP) for drugs of abuse.

**Responsibilities**
- Develop/review project proposals and plans to determine timeframe, staffing requirements and resource allocation, project structure and implementation strategies and collaborate with Project Leadership to identify and mitigate project risks
- Confer with project staff to outline work plans and to assign responsibilities and workstream scope and actively review status reports and modify schedules or plans as necessary
- Deliver project status reports to management, clients and/or other necessary stakeholders
- Establish and maintain effective client engagement with client project team
- Effectively manage conflicts and ensure timely resolution of issues that could affect project success
- Actively monitor the delivery of project milestones and sustainable results to ensure that results are delivered on-time-in-full and within budget
- Participate in delivery of training programs and act as a mentor and coach for Operations professionals by providing performance feedback and support of their development plans
- Participate in or lead internal improvement initiatives as required and ensure team compliance to all internal policies and procedures
- Perform other responsibilities as necessary

**Do you have the skills to be successful in this role?**
- An MBA or equivalent postgraduate degree, or a bachelor’s degree and relevant work experience in the Financial Services sector.
- Relevant experience of improving operational efficiency at Call Centres serving the business / insurance sector is preferred.
- A minimum of Lean Six Sigma ‘Black Belt’ certified.
- 3+ years of experience in operations management consulting required.
- 2+ years of experience of successfully managing workstreams.
- 2+ years of project management processes and methodologies.
- Demonstrable experience in continuous process improvement.
- Advanced proficiency in and knowledge of MS Office Suite, particularly Excel and PowerPoint (An Excel test is a standard part of our assessment process).
- Excellent written and verbal communication skills as well as interpersonal and relationship building skills. Spanish fluency is preferred.
- Ability to remain flexible and to successfully adapt to a variety of working environments, and be able to engage and motivate individuals within all levels of an organization.
- Availability to travel up to 100% of the time.

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