Medical Secretary

**The Organization**:
We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment.. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.

Our areas of expertise include Nuclear Cardiology, Nuclear Medicine, Cardiology Testing, MRI, PET and Specialist services.

Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

**The Role**:
Are you customer focused with excellent written and telephone communication skills and medical office experience.

KMH Cardiology Centres Inc. is growing and we are recruiting for an Administrative Care Coordinator for our busy physician practise in **Mississauga.**

**The Accountabilities**:
The team focuses on providing care to our patients while optimizing appointment schedules and ensuring timely follow up and diagnostic testing.

The key accountabilities of the role are:

- Act as a point of contact in building and developing relationships with both new and existing patients, physician offices and other healthcare facilities
- Optimize clinic capacity in collaboration with the Specialist, Capacity Utilization
- Ensure tasks including internal and external orders, bookings, consults and chart checks are completed in a timely manner within pre-defined KPI’s for team.
- Utilize Tableau daily to facilitate KPI attainment
- Routinely liaise with outside facilities to obtain results, reports, and to schedule or reschedule appointments
- Notify patients of appointments at external facilities and assist with rescheduling if required
- Manage incoming third party forms with Finance team and physicians
- Upload reports
- Complete and coordinate timely referrals including new charts and booking shell
- Execute bookings for diagnostic tests and new consult referrals from new physicians
- Foster a collegial, respectful team and office environment
- Collaborate with internal departments to provide and gather information, enabling patient requirements to be dealt with efficiently
- Maintain accurate patient records
- Work with cross functional team and other KMH staff to assist with patient care as-needed

**Minimum qualifications**:

- Successful completion of a post-secondary diploma in health/life sciences or in medical office administration
- Similar experience in a medical office
- 1 year of high-quality customer service which can be applied to patient-care

**Required skills and experience**:

- Demonstrated high quality, compassionate, patient centred care
- Proven ability to work proficiently in a busy fast paced call centre environment
- Ability to multitask, establish priorities and achieve objectives with mínimal supervision
- Strong knowledge of medical terminology
- Excellent verbal and written communication skills
- Superior telephone etiquette
- Strong conflict resolution skills
- Proficiency in technology including MS Office and EMR systems experience
- Excellent time management and organizational skills
- Possesses effective analytical and problem solving skills
- Able to deal with sensitive information with a high degree of diplomacy
- Team orientation
- Fluency in Mandarin or Cantonese is an asset

We are a progressive organization with a team passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach.

This is a 12-month Contract role with full-time hours scheduled for 5 days (37.5 hours) per week. The role is primarily scheduled **11.00 a.m.7.00 p.m**. Monday-Friday. _Saturday’s _are required on rotation with the team.

The role reports to the Team Lead: Specialist Practise and is based at our Mississauga Head Office.

We offer a comprehensive total compensation package including a competitive rate, insurance benefits, work perks, KMH Fit wellness initiatives and the opportunity for growth.

Proof of Covid-19 vaccination is required.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: From $19.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Medical office: 1 year (preferred)

Work Location: In person