Librarian 1 - Digital Literacy and Virtual Services

The Digital Literacy and Virtual Services Librarian works under the direction of the Administrative Coordinator of Virtual Services. This person is part of a small team of specialized staff involved in the research, planning, implementation, promotion, and evaluation of digital literacy and virtual services for the library system.

The DLVS Librarians are:

- Enthusiastic about change: able to adapt quickly to a rapidly-changing technology environment, and able to communicate new ideas, products and services to others in a positive and engaging manner
- Passionate about user experience: a customer-first focus, dedicated to literacy-building, equity, diversity and inclusion, and committed to building service-based customer interfaces that assist with those goals
- Trustworthy and reliable: able to oversee and manage complex systems with diligence, attention to detail and thorough analysis
- Energized by complex and challenging situations: able to learn on the spot in front of people, reason through seemingly unsolvable issues in a calm, engaging, and personable way, and continually learn new things on the job

The DLVS Librarians work collaboratively as a team and with other library staff, as well as external partners and library stakeholders, with the goal of developing responsive, equitable virtual services.

**As the D**_igital Literacy and Virtual Services Librarian_**, you will**:

- Develop and deliver formal, structured classes, both in-person and virtual, on a variety of topics designed to improve digital literacy and engage/excite users in the vast technological and online resources that the Library has available 24/7
- Offer one-on-one help appointments to customers, assisting with device/app setup and troubleshooting
- Create online tutorials, tech tips and content for promotional materials highlighting digital resources and services available to customers
- Develop and deliver digital literacy/e-services training and support for staff, including:

- in-person and virtual training sessions for library staff on a variety of topics
- one-on-one coaching or small group mentorship to front-line information services staff in all locations
- self-directed staff training content such as online tutorials that promote the Digital Library services and other online resources
- Assist in the maintenance of the Winnipeg Public Library online user experience
- Ensure that additions, changes and deletions to WPL’s website pages are completed in a timely manner and that website content is in compliance with the City of Winnipeg Style and Writing guidelines
- Support, advise and guide staff who are creating content in the Library’s LibGuides, LibCal, and LibAnswers FAQ pages
- Administer back-end components of a variety of system
- and cloud-based tools, including SirsiDynix Enterprise (OPAC) software, the Library’s BlueCloud Mobile app, multiple products in the Library’s LibApps (Springshare) platform and the Library’s CONTENTdm (digitization software) subscription
- Provide technical support for the databases in the Digital Library (electronic resources collections), including troubleshooting connection issues, monitoring resources for upgrades and changes and communicating changes to staff
- Lead working groups and participate in system-wide activities, as directed by the Admin Coordinator of Virtual Services, and assist with the ongoing operations of Virtual Services
- Respond to customer queries on online platforms, with a focus on technical questions and troubleshooting, using a client-first philosophy and dedication to resolving problems

**Your education and qualifications include**:

- A Master of Library & Information Sciences (MLIS) degree from an institution accredited by the American Library Association (ALA). An MLIS degree (or equivalent) obtained internationally through a formally accredited institution may also be considered
- Experience authoring, managing and maintaining web resources- Working knowledge of HTML, CSS, JavaScript, ASP or PHP is an asset
- Working knowledge of the Drupal content management framework is an asset
- Experience envisioning and creating training tools, presentations and learning resources that will engage users at a variety of levels- Understanding of the adult learning experience and how it affects training is an asset
- Experience delivering training to peers and colleagues using a variety of methods, including both in-person and remote training/teaching tools
- Experience mentoring and coaching both staff and customers in learning new services and technologies and accessing/navigating the digital environment
- Thorough knowledge of mobile computing options and interfaces, including tablets, Smartphones, eInk readers and apps, as well as intermediate knowledge of basic computer operating systems and maintenance techniques
- Demonstrated skills in problem-solving and troubleshooting technology, both hardware and software; ability to think on your feet, proble