International Admissions Officer

**_About Durham College:_**:

- Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers._
- The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design. _
- With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world._
- Serving_ the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 _full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs - including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full
- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region_.

**DUTIES AND RESPONSIBILITIES**:
The incumbent must liaise with internal and external stakeholders and maintain expert knowledge of the programs and services of the college in order to provide outstanding service. The incumbent provides support to the International recruitment team and frontline ESRs and plays a critical role at international recruitment and conversion events around the world, by ensuring the dissemination of information and guidance to convert applicants to students.

**Process Analysis and Record Management**
- Implement admission criteria and processes (grades used, cut-off scores, supplemental processes)
- Monitors statistical reports to identify any anomalies that are causing delays in processes or in any way limiting the ability of the college to issue a sufficient number of offers to meet enrolment targets. Investigates admission anomalies in order to determine the root cause and prevent further risk to the College.
- Uses external websites for document assessment such as UK NARIC and WES along with standard industry equivalency tables.
- Develops and maintains complex spreadsheets for the purpose of predicting applicant conversion rates and tracking of admission status and waitlists.
- Maintains accurate program records on program and admission webpages
- Identifies highly-competitive programs, conducts ranking and establishes cut-offs for offers, waitlists and refusals.
- Responsible for various IT functions: updating, editing, and revising web content on the college website.
- Review and ensure accuracy of program requirements and check against program guide and website to ensure all requirements are accurate. Initiate changes as required.
- Applies expert knowledge and understanding of Admissions policy and Ministry Binding Policy to influence and maintain fair and equitable practices.
- Maintains knowledge of program requirements by liaising with Deans, Program Coordinators, Administrative Coordinators, Student Liaisons, faculty and staff.

**Communication and Client Support**
- Provides admissions information to prospective students and applicants. This may involve advising on the best choice of program under a given circumstance or communicating with applicants who are upset because they did not gain admission to the program of their choice.
- Provides admissions information to parents of applicants while upholding the FOI legislation.
- Reviews and provides recommendations to College publications, printed and electronic material and correspondence to ensure accuracy.
- Creates and prepares correspondence to communicate with applicants regarding the admission process or secondary non-academic requirements using the College’s CRM and other communications tools.
- Assists and provides support to the recruitment team and the current student team during peak times, assist in the development of strategic plans and performance standards for the Admissions and Student Recruitment departments.
- Participates in recruitment events such as agent fairs and open house events, engaging with prospective students, agents and their influencers’ parents/family members.
- Provides training and presentations for new and existing agents via skype or in person

**Document Evaluation for International applicants**

The incumbent evaluates documentation needed for admission purposes. This includes:

- High school transcripts and equivalencies (e.g. GED)
- Post-secondary transcripts
- International documents and credential assessments reports
- Out of province documents

**Banner and Decision Portal Systems**

The incumbent plays an active role in s