Microsoft IT Specialist

1 week ago

Aurora, Canada Cube Packaging Solutions Full time

***:
The Microsoft IT Specialist designs, implements, and manages technologies that enable a modern, often cloud-based, workplace, focusing on Microsoft solutions like Intune, Azure, and Office 365, while ensuring user experience and security.

**Key Responsibilities and Skills**:

- Proficiency in Microsoft 365 solutions including hybrid environment (Teams, SharePoint, Exchange Online, OneDrive), Azure Active Directory, On Prem Active Directory, Intune, and Configuration Manager (SCCM) is crucial.
- Assisting in transitioning to cloud-based services and modernizing the workplace infrastructure.
- Implementing and enforcing security policies, protecting data, and mitigating risks in the modern workplace environment.
- Providing technical support and resolving issues related to Microsoft 365 and IT technologies.
- Using scripting and automation tools to streamline processes and improve efficiency.
- Creating and maintaining documentation, policies, and procedures for IT technologies.
- Working with other IT team members, stakeholders, and end-users to deliver solutions and ensure a positive user experience.
- Participating in planning, design, and delivery of IT initiatives.
- Deep understanding of desktop management tools and techniques.
- Knowledge of endpoint security aspects and best practices.
- Identifying areas for improvement and driving initiatives to enhance the quality and effectiveness of workplace technologies.
- Resolving L1, L2 and L3 tickets from users on reported problems adhering to the internal SLA’s.

**Education/Experience**:

- Bachelor’s or master’s in information systems, Information Technology, Computer Science or Engineering, or equivalent.
- Minimum of 3 to 5 years IT system support and implementations management.
- Microsoft certification for Azure platforms.
- Strong Microsoft system administration and troubleshooting skills.
- VMWare knowledge is an asset.
- Network architecture and configurations is an asset

**Soft Skills**
- Problem solving - the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Interpersonal Skills - the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
- Oral communication - the individual speaks clearly and persuasively in positive or negative situations, group presentations and meetings.
- Planning/organizing - the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Quality control - the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
- Adaptability - the individual adapts to changes in the work environment, manages competing demands and can deal with frequent changes, delays or unexpected events.
- Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Other Job Requirements
- Must have a strong command of the English language.
- Must have reliable transportation; occasional travel may be required.

**Benefits**
- Extended Dental, Health and Vision coverage
- RRSP match
- Bonus potential in addition to base pay
- Free on-site parking

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