Customer Service Representative

6 days ago

Richmond Hill, Canada PharmaGuide Full time

**About the Role**:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the frontline of our company, ensuring that our customers receive outstanding support and service.

**Key Responsibilities**:

- **User Interaction**: Provide prompt and accurate responses to customer inquiries through Intercom. Utilize strong problem-solving skills to address and resolve user issues effectively.
**- **Customer Onboarding**: Conduct engaging and informative demos of our system to onboard new customers, ensuring they have a seamless start with our product.
**- **Software Installation**: Assist in the installation of our proprietary software, providing guidance and support to ensure a smooth setup process.
**- **Training**: Participate in comprehensive training programs to develop proficiency in using Windows and our software. Continuous learning will be encouraged to enhance your skills and knowledge.

**Requirements**:

- **Strong English Communication**:Excellent command of the English language, both written and verbal. Politeness and good manners are essential in all customer interactions.
**- **Technical Proficiency**: Familiarity with Windows OS. Prior experience in software installation is a plus.
**- **Customer Service Experience**: Previous experience in customer service or related fields is preferred, but not mandatory.

**What We Offer**:

- A supportive and dynamic team environment
- Opportunities for professional growth and development

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Richmond Hill, ON L4B 1G8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience in the pharmaceutical industry in Canada?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)
- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-09-16

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