Coordinator, Tour Departures

2 days ago

Niagara Falls, Canada Take Walks by City Experiences Full time

_**About You**:_ We are looking for a Tour Coordinator; a tech savvy, highly organized, self-starter. You will be the face of our company, ensuring an outstanding level of customer service and taking ownership of all issues to secure a smooth tour check in and tour departure. This role will require a keen eye for detail and the propensity for dynamic and unique problem-solving.
- **Your responsibilities**:_
- Welcome guests and complete onsite guest check-in.
- Calmly manage large crowds of up to 200 people, while completing tasks in a short time frame.
- Be available to assist the Operations team with last-minute guide, ticket, or customer issues.
- Elevate customer experience by addressing or escalating questions and issues.
- Ensure records of the event, tickets used, customer no-shows and other variables are correct and accurately reported.
- **Your Skills**:_
- Naturally comfortable in front of large crowds.
- Excellent time management and organization skills while managing large, diverse groups of people.
- Ability to be calm and consistent under pressure and while multi-tasking in a high speed environment.
- Must be tech savvy and comfortable using technology as part of your main task.
- Wide knowledge of Niagara Falls, public transit, sites, and other tour products that we offer.
- Proficient in English, French is a plus.
- Previous experience in the service industry, as well as the hospitality and tourism industry are an advantage.
- **Good to know**:_
- This job is 100% outdoors and on your feet. We run our tours rain or shine
- This is a casual, seasonal position, which runs from April
- mid fall.
- Hours of work are 7:00am - 3:00pm
- **About Walks**:_ Walks is a leader in the tours and activities industry, founded in Rome, offering unique and memorable travel experiences across the globe. We are an innovative, ambitious, and travel-loving team.
- **Pay**:_ $65 per tour (Approx. 1.5- 2 hours per tour)
- **Benefits**:_
- On-site parking

**Job Types**: Casual, Seasonal
Contract length: 7 months

Pay: $32.50 per hour

**Benefits**:

- Flexible schedule
- On-site parking

Application question(s):

- Briefly explain why you would be a strong fit for this position.
- This job is outdoors and on your feet. We run our tours rain or shine. Are you comfortable working outdoors?
- Are you comfortable working weekends and holidays?

Work Location: In person

Expected start date: 2025-03-28

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