Coordinator, Intake and Conflicts

1 week ago

Toronto, Canada Borden Ladner Gervais LLP Full time

We are BLG: Canada’s Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience.

We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity and inclusion, community involvement and talent development. Learn more about us at


Purpose of the Role:
The Intake and Conflicts Department is a national team within the Matter Life Cycle group with staff in each office who provide advice and practical support to all members of the Firm. Our mission is to provide best in class services that are client focused. We provide a range of services including reporting conflict search results, opening new clients/matters, creating and maintaining Confidentiality Screens and completing the conflict steps necessary when professionals move to our firm. We have extended hours for those requiring urgent conflicts search results before the next business day.

Key Responsibilities:
The key responsibilities of this role are:
Primary duties and responsibilities
- Perform conflict searches, analyze results and provide potential match data to professionals
- Set up and maintain confidentiality screens
- Review of client/matter intake requests for compliance of firm protocols
- Perform new business conflict searches, analyze results and provide potential match data to professionals
- Monitor Team’s central mailbox and direct inquiries to the appropriate group and provide a high level of customer support
- Provide “on call” support for designated weeks (one week approximately every two months)

Secondary duties and responsibilities
- Perform lateral hire on-boarding procedures for new professionals and staff
- Perform ongoing maintenance of existing business (client name change, reopening, additional parties)
- Review and recording of new engagement letters
- Review of Know Your Client information
- Complete new business intake procedures
- Perform due diligence checks for new clients
- Other duties as assigned

Key Competencies:
Key Competencies Required
- Understanding of the law, duties and regulations of a lawyer/client relationship.
- Knowledge of conflict of interest process and general principles
- Excellent interpersonal, organization, communication, and time management skills.
- Strong problem solving and decision making skills with the ability to assess situations objectively in a time sensitive environment.
- Experience in database searching and interpreting data.
- Ability to work independently within a team environment, follow instructions with mínimal supervision and take initiative
- Ability to work well under pressure
- Able to set own priorities to meet tight deadlines
- Availability to work overtime, when necessary
- Detail-oriented individual with strong proofreading skills
- Excellent multi-tasking skills

Other Requirements
- Minimum three years of experience in a legal environment preferred; or any equivalent combination of training, education, and experience that demonstrates the ability to perform the duties of the position.
- Bilingual in English/French would be an asset
- Proficient in office software: MSWord, Excel, Adobe Acrobat, MS Outlook
- Knowledge of Intapp Open Conflicts and Intake; CMS Aderrant; Progress; World-Check would be an asset
- Experience with Intellectual Property law would be an asset

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