Concierge Part Time Overnights

Position: Part Time Overnight Concierge

Schedule: 12:00am - 8:00am

Reports to: Office Manager

The Receptionist / Concierge is responsible for greeting (in-person, by telephone, e
- mail enquiries) all guests to the Care Community and /or Retirement Residence; and for monitoring the safe movement and security of its residents. As part of the
Administrative staff s/he will perform other clerical duties as assigned by the Office
Manager to support the efficient and safe operation of the Care Community and / or the Retirement Residence. As a valued member of the team, the Receptionist /
Concierge demonstrates a commitment to the quality of resident care by providing services in accordance with the organization’s vision, mission and values.

**RESPONSIBILITIES**:
**1. Reception**
- Answering, screening and directing all telephone calls
- Greeting all visitors with utmost courtesy, determining nature and purpose of the visit and directing visitor to the proper location and or person as required
- Inform Team Member of Visitor’s arrival
- Answers questions and / or responds to enquiries in a prompt, professional manner
- Answer the alarm system and monitor the cameras
- Ensure cleaning tasks are completed during shift
- Promotes a positive / professional working environment with Service

Providers and Suppliers working with the Care Community and / or the Retirement Residence/

**2. Security, Health and Safety**
- Constant monitoring of alarms on exterior doors, locked doors
- Monitor the arrival and departure of all residents from the Care Community and / or Retirement Residence
- Logging of resident movement both into and out of the Care Community and / or Retirement Residence
- Monitor and answer the pendants calls
- Accurate logging of Fire drills
- Work in accordance with Sienna Health and safety Policies and Procedures and in compliance with provincial Occupational Health and Safety requirements

**3. Other Administration**
- Sorting and distribution of mail Mailing of all cumulated outgoing mail
- Preparing courier packages and arrange for their pick-up
- Performing incidental clerical work including typing, filing delivering messages, sorting, photocopying faxing - as assigned by the Office Manager to support the efficient operation of the care Community and / or Retirement Residence. **Receiving all payments and issuing receipts for same, while complying with cash handling policies**:

- Assisting with inner office functions as required and as assigned by the Office Manager **Supports and assists the Office Manager as required / assigned in the completion of monthly audits and in administering Accounts Payable (i.e., uploading vendor invoices into Yardi)3. Records Management**:

- **Support and assist the Office manager in maintaining up-to-date resident listings**:

- **Support and assist the Office Manager in the of charts and files for new resident admission**

**4. Other Duties**
- Cleaning duties - vacuuming, wiping, garbage remove, cleaning, carpet shampoo
- Hazard Walks
- tend to the emergency system
- to be determined by seasonal requirements

**QUALIFICATIONS**:

- High school diploma or equivalent
- Proficiency with MS Office (Word, Excel, Outlook, PowerPoint) and internet use
- Exceptional customer service
- Strong administrative detail orientation, deadline-driven and organizational skills.
- Demonstrated internal service-oriented collaboration and communication skills

**Job Types**: Part-time, Permanent

Pay: From $17.32 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Employee assistance program
- Employee stock purchase plan
- On-site parking
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Night shift

Ability to commute/relocate:

- Waterloo, ON N2V 2W7: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 2025-07-14
Expected start date: 2025-07-11