F&b Team Lead

1 week ago

Victoria, Canada Elements Casino Victoria Full time

**Position Summary**:
Incumbent will be responsible for assisting in the overall success of the Banquet Department by executing strategies for service goals and by employing leadership and management skills effect. Incumbent will ensure adherence to the Company’s policies and procedures, motivate and lead by example and support Great Canadian’s learning environment while establishing a safe and welcoming work environment for all team members.

**Key Accountabilities**:
Review all written communications (BEO’s room/station assignments, room set ups, etc.). Make adjustments accordingly and communicate all changes with the Banquet Department.
Check all room setups prior to each event. Meet with the Banquet Chef to confirm quantities of food items and timing of food leaving the kitchen.
Check all staffing needs for upcoming events
Maintain a strong client relationship and ensure that all convention specifications are met.
Conduct pre-function briefings to ensure grooming standards of team members are met and inform staff of specific needs for buffet and receptions.
Allocate stations, team partners for staff, and review banquet event orders.
Provide daily support and guidance to fellow banquet team members as well as monitor job performance.
Maintain a high level of service
Assist with inventory management
Report all maintenance, repair or housekeeping concerns to the appropriate department immediately.
- Performs other duties as assigned or directed.

**Education and Qualification Requirements**:
SIR, Smart Serve or IGB Certificate
The ability to successfully obtain a criminal record check through the Gaming Policy and Enforcement Branch (GPEB)
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
POS Experience

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