Member Services Representative

2 weeks ago


Edmonton, Canada Royal Glenora Club Full time

The Member Services Representative is first point of contact for members and guests, in person or by phone, providing a friendly, knowledgeable and welcoming presence to everyone.

Duties include but are not limited to:
Creating the member experience by being personable, knowledgeable and approachable in all interactions with members.
- Assisting with program registrations, cancellations, club services and court bookings.
- Acting as the central source of information for members and guests regarding club activity and taking responsibility for learning about all of the services which the club offers.
- Selling and stocking pro-shop items and assisting members with racquet services.
- Updating and communicating membership changes.
- Assisting with inter-departmental communication.
- Ensuring the integrity of the club through security software.
- Using proper telephone etiquette and directing calls/inquiries to the appropriate departments.
- Using proper mail, package, and message handling procedures.
- Handling complaints by providing appropriate solutions and alternatives within the time limits and following up to ensure resolution.
- Attending meetings as required.
- Reporting any unusual occurrences or requests to the supervisor or manager.
- Knowing all safety and emergency procedures. Is aware of accident prevention policies.
- Following procedures for issuing and managing lockers

**Job Types**: Permanent, Part-time
Part-time hours: 15-25 per week

**Salary**: $16.50 per hour

**Benefits**:

- Flexible schedule
- On-site parking
- Wellness program

Schedule:

- Day shift
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- professional reception: 1 year (required)
- Customer service: 2 years (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)



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