Member Services Representative

1 week ago

Edmonton, Alberta, Canada Royal Glenora Club Full time


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Member Services Representative (Front Desk)





Are you
looking to grow your career in a Customer Service Role at a prestigious private
club?

We now have part time Member Services Representative roles to fill. If you are friendly, professional, customer-focused, and passionate about delivering exceptional
service in a fast-paced environment, submit your resume for consideration. 

This front desk position, is the primary point of contact as members and guests
enter the Club, and sets the tone for a warm, welcoming and positive experience
for all members and guests.

 Responsibilities

  • Creating the member experience
    by being personable, knowledgeable and approachable in all interactions
    with members.
  • Acting as the central source of
    information for members and guests regarding club activity and taking
    responsibility for learning about all of the services which the club
    offers.
  • Assisting with program
    registrations, cancellations, club services and court bookings.
  • Selling and stocking pro-shop
    items and assisting members with purchases.
  • Updating and communicating
    membership changes.
  • Assist members in their needs
    for all areas of the club.
  • Using proper telephone
    etiquette and directing calls/inquiries to the appropriate departments.
  • Using proper mail, package, and
    message handling procedures.
  • Handling complaints by
    providing appropriate solutions and alternatives within the time limits
    and following up to ensure resolution

Requirements

  • High school graduate or
    equivalent
  • 1-2 years of customer service experience
  • Strong customer service skills.
  • Administrative skills
  • Excellent oral and written
    communication skills
  • Strong organizational,
    interpersonal, and administration skills
  • Proficient  with
    computerized systems
  • Ability to lift up to 40 lbs.
  • Must be available to work full time on various shifts. 
  • Security Check will be
    required.
We value diversity and strive to create a workplace that is inclusive, respectful, and welcoming to everyone. Candidates of all backgrounds are encouraged to apply.

Please visit our careers page to see more job opportunities

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