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Guest Service Agent/night Auditor

2 weeks ago

Toronto, Canada Pan Pacific Toronto Full time

**_Come and join our fun, engaged and energetic team. Pan Pacific offers not only guests but our associate’s endless possibilities to restore the body and expand the mind. We offer exceptional benefits, training and perks that provide the basis for a renewing work experience._** **_We are an equal opportunity employer and we would love you to join our team_** **Hotel Overview** The Pan Pacific Toronto Hotel (formerly The Prince Hotel) offers the best of both worlds - a welcoming oasis of calm amid the urban landscape. An exquisite property with 409 intimate guest rooms and 30,000 square feet of meeting space, two restaurants and a lounge in North Toronto, we are uniquely positioned to host a broad range of corporate, government, and leisure groups. **Daily Tasks** - Welcome guests in a friendly, prompt and professional manner. - Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. - Up-sell rooms where possible to maximize hotel revenue. - Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. - Balancing the revenue and expense transactions, which occurred during the day at the hotel - Issue, control and release guest safe-deposit boxes. - Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. - Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. - May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. - Promote team work and quality service through daily communications and coordination with other departments. - Perform other duties as assigned. **Qualifications** - 1-2 years hotel Night Audit/Guest Service Agent experience Required - Post-Secondary degree in Tourism/Hospitality - Computer skills in Microsoft Office are required and knowledge of "Opera" is an asset - Detail oriented, highly organized, energetic and outgoing, with a positive attitude, driven to provide outstanding guest service - Must be able to work in night shifts, weekends & Holidays - Excellent Communication Skills - Must be able to stand for long periods of time. - Very strong oral and written communication skills required - **Pan Pacific Toronto Hotel recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship._ **Job Types**: Full-time, Part-time, Permanent Part-time hours: 24-40 per week **Salary**: $17.88-$18.54 per hour Schedule: - 8 hour shift - Day shift - Night shift - Weekend availability **Experience**: - Hotel Guest Services: 1 year (preferred)