Tenant Relations Liaison

2 weeks ago

Mission, Canada Mamele'awt Qweesome & To'o Housing Society Full time

**ABOUT MAMELE’AWT QWEESOME HOUSING SOCIETY**

MQHS designs, builds, and manages affordable community minded homes that create foundations for people to flourish in the Fraser Valley and over the past 3 decades have earned a place as a leader in the housing industry. Now, we are looking for exceptional talent to grow with us.

**Job Overview**:
The purpose of the Tenant Relations Liaison (TRL) is organizing and supporting ongoing activities and correspondence to ensure a good working relationship between the tenants and MQHS. This is accomplished through ensuring all tenants are living in compliance with operating agreements and Residential Tenancy Act.

**Responsibilities**:

- Oversees the onboarding process starting with reference checking and ending in the completion of all paperwork.
- Ensures that tenants are properly welcomed into the buildings, representing MQHS in all interactions.
- Offboards tenants in a quick and efficient manner. Ensures all documentation is properly completed and disseminated to internal parties.
- Communicates lease breaches with tenants in a timely and compliant manner. (Verbal warnings, posted warnings, written templated letters etc.).
- Partners and assists the Maintenance team in unit visitation, the annual inspection process, and other problem-solving activities.
- Performs regular probation inspections on a rotating basis.
- Assists with regular administration and document collection. Inputs data into Arcori in a timely manner.
- Attends and participates in regular departmental and organizational meetings.
- Demonstrates behaviour that is consistent with respectful workplace policy and encourages positive team culture.
- Investigates tenant incident in a compliant and timely manner, seeking respectful and fair outcomes.
- Works in collaboration with the Tenant Services Finance Administrator to execute the eviction and arbitration process.
- Maintains strong lines of communication with tenants, ensuring a high level of customer service is maintained.
- Develops systems and process to ensure the Tenant Relations Department is running efficiently as it relates to compliance with operating agreements and leases.

**Qualifications**:

- Property Management Certificate an asset
- Process Orientated
- Customer Service Focus
- Strong administrative background
- Above average communication skills
- Ability to travel within region (drivers license and car)
- Working knowledge of the RTA
- Strong technical acumen
- Stress management
- Adaptability
- Strong analytical, problem-solving, and time management skills
- Ability to build relationships with internal and external clients.

**Work Week**

Monday - Friday - 35 hours per week

Alternate Flex Friday’s

This position requires some flexibility regarding hours, as some work may occur after normal working hours. Time accrued after business hours will be paid out via “time-off in lieu.”

**Salary**: $25.00-$27.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Schedule:

- Monday to Friday

Work Location: One location

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