Accounts Receivable Supervisor

**WHO WE ARE**:
Mustang Survival has been solving real problems for real heroes on the water, and delivering confidence for over 50 years. Headquartered in British Columbia, Canada, the Mustang Survival Waterlife Studio is a stone’s throw from the water’s edge. We are surrounded by fresh water, a big ocean, and all the weather the Pacific Northwest can throw at us. Our HQ houses a lab to test human physiology and material properties, a product creation shop to craft product concepts, a testing pool to evaluate new ideas (not to mention we are right beside the mighty Fraser River and Pacific Ocean for real-world testing), and a full manufacturing center to carefully craft our marine gear. We are a collective group of people so obsessed with every detail that we control every facet of the product experience and challenge the status quo of how marine gear is designed and built.

**WHAT ARE WE LOOKING FOR**:
We are looking for an Accounts Receivable Supervisor to join Mustang Survival in Burnaby, BC. You will be part of our accounting team, reporting to our AR Manager and VP, Finance. You will support our efforts in AR and Invoicing, overseeing the team and participating in processing, and ensuring collections on roughly 8,000 customer accounts and 4,000 invoices per month for our clients in Canada, USA and International.

This role is a vital position within our company and needs someone ready to take ownership of our Invoicing and AR, work in a self-directed manner while coaching and leading a team for performance and productivity.

This position would benefit from someone who has managerial or supervisory experience.

This position is full-time and will be working from our Burnaby, BC Office.

**SPECIFIC RESPONSIBILITIES**:
**ACCOUNTS RECEIVABLE**
- Hands-on analysis of account receivable aging to determine overdue accounts and actively takes collection action.
- Reviews and analyzes weekly and monthly accounts receivable and credit reports.
- Scrutinizes the invoicing process and identifies potential invoicing problems that would delay payments.
- Reconciles customer accounts as needed.

**CREDIT ANALYSIS**
- Analyzes & determines financial risks involved in doing business with prospective and existing customers. Ensures that established procedures are followed in conducting credit investigations on new and existing customers daily.
- Provides the sales department with (advanced) information with respect to potential customers to assist them in establishing a strong dealer network.
- Enforces all credit policies.

**COLLECTIONS**
- Provides feedback collections procedures and ensures that established procedures are followed in collecting accounts.
- Supports special credit arrangements with problem collection accounts.
- Reviews collection activity and identifies problem accounts and liaises with sales departments and customers to solve or achieve the best possible results.
- Analyzes and reports on write-off in line with the policy. Communicates all write-off activity to the AR Manager.
- Sources and maintains associations with collection agencies.

**OTHER**
- Strives to consistently reflect Mustang’s vision, values and goals in all undertakings by actively and enthusiastically assisting internal & external customers; and demonstrating a high level of professionalism, communication and interpersonal skills.
- Support team members with coaching, guidance, mentorship, and lead by example.
- Aid in recruiting, onboarding, and training of new employees.
- Explores and analyzes new ways to improve the performance of the department to maximize financial flow of payments with minimum loss.

**QUALIFICATIONS & REQUIREMENTS**:

- 3-5 years accounts receivable experience.
- 1-2 years proven leadership in the accounts receivable or accounting area. (AR Team 2-3 people).
- Post-secondary education or other courses in related fields is an asset.
- Experience in a high volume and complex billing structures.
- Ability to deal with delicate financial situations with tact and diplomacy.
- Demonstrated investigative skills.
- Ability to establish good working relationships and maintain control in difficult situations.
- Knowledge of accounting procedures.
- Good human relations skills.
- Knowledge of the various financial reporting agencies.
- Ability to adapt and work well in a continuously changing environment.
- Good command of the English language, written and verbal.

**ASSETS**:

- Ecommerce, Shopify, PayPal, Avalara, Evo experience an asset.
- Customer Communication platform experience an asset (Zendesk).
- Experience working with Netsuite ERP is an asset.

**BENEFITS**:

- Generous vacation allocation.
- Extended health.
- Dental care.
- Vision care.
- RRSP matching program (discretionary benefit).
- Profit Margin Bonus (discretionary benefit).
- And many more.