Supervisor, SAP Solutions

**Supervisor, SAP Solutions**:
Be part of **Deliver Digital**

As a key contributor to the Region’s Digital Strategy, you will contribute to organizational excellence and the continued success of your team by leveraging technology to reimagine how work gets done; developing improved business processes and ultimately an enhanced and enriching employee experience. As part of the SAP Transformation team, you will influence and support the SAP technical upgrade and future design as well as:

- Experience the depth and intensity of project from inception to implementation
- Build on and learn new skills related to project execution, change management, and innovation
- Develop in-depth knowledge of SAP S/4 HANA functionality; learn it’s capability and how it can improve the way we work
- Gain opportunities for additional long term growth
- Obtain valuable experience as part of a project team and work with experienced consultants and leaders from other divisions and departments

**As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.**

**Posting ID**: 4158
**Department**:Digital & Information Services
**Division**: Business Solutions & Transformation
**Pay Range**:$106,295 - $132,865

**Job Type**: Permanent
**Hours of Work**: 35 hours per week
**Work Location**:1151 Bronte Road, Oakville, Ontario
**Employee Group**: MMSG
**Posting Date**:April 16, 2025
**Application Deadline**:April 30, 2025

Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.

**Job Summary**:
The Supervisor is a technical people leader who manages a team of seasoned systems analysts. The team is responsible for managing platform production issues, incremental enhancements, updates (upgrades and patches), and support of business-as-usual processes.

This is all done with a steadfast commitment to Halton’s Digital Strategy while upholding SAP and industry best practices. This ensures SAP is always performing at its best.

**Duties and Responsibilities**:

- Provide timely and practical support to users of S/4 HANA and SuccessFactors, managing the SAP Solutions team to effectively respond to user-reported issues, troubleshoot platform & integration issues
- Lead the team during critical incidents, ensuring effective communication and coordination for resolution and escalation of critical issues to relevant stakeholders as appropriate
- Conduct post-incident reviews to identify lessons learned and implement improvements
- Direct and supervise a team of SAP systems analysts to support the day-to-day operations of SAP/SF
- Lead and mentor the team, promoting a culture of collaboration and excellence
- Provide team with SAP/SF technical guidance to ensure efficient problem-solving and timely resolution of operational issues in a sustainable manner
- Proactively manage resource planning, by prioritizing work by risk, urgency, resource availability, and team capability
- Serve as the SAP/SF technical expert, by staying current with SAP/SF technical knowledge and emerging trends
- Manage cross-training to ensure adequate support with resource backups
- Proactively analyze and upskill the team's SAP/SF competencies to align with the needs of the 'Deliver Digital' roadmap
- Provide training and development opportunities for team members to enhance their technical and soft skills, and to share technical/functional information with colleagues
- Conduct regular team meetings to review ongoing issues, updates, and performance metrics
- Ensure systems are monitored for performance, availability, and security, implementing proactive measures to prevent incidents and troubleshooting issues with the team
- Manage system permissions and user accounts

**Duties and Responsibilities**:

- Ensure regular maintenance and updates (upgrades, patches, etc.) are performed on SAP/SF systems
- Manage the budget of the third-party contracts and vendors that support SAP/SF
- Manage SAP/SF tenants and instances, and coordinate transport requests
- Ensure data integrity and consistency in SAP/SF. This includes management of master data in SAP/SF, as well as synchronization of data between SAP, SF and other integrated products.
- Manage integrations and associated scheduled jobs. Ensure seamless data exchange between the SAP S/4 HANA core system, SuccessFactors EC, and all interfacing systems.
- Identify opportunities for improvements in system and processes. Collaborate with Product Managers, Digital Business Relationship Managers, and other team members to brainstorm ideas and produce pragmatic plans
- Develop and enforce standard operating procedures (SOPs) for production support activities

**Skills and Qualifications**:

- University Degree in Computer Science, Information Systems, Business Administration or a related