Technical Support Analyst

Who We Are:
CarePartners has grown to be one of the largest, most reputable, and well-established home care service providers in Ontario. Established in 1983, our CEO Linda Knight was a nurse who saw the need for building home care services around the patient’s needs. Since then, we’ve been on a mission to GROW and INNOVATE community health care, as we firmly believe that the future of healthcare is Home Care.

Overview:
We are currently looking for a
**Technical Support Analyst** to provide excellent end-user support within all areas of Information Technology (IT).

What We Offer:

- Competitive Salary
- Comprehensive benefits package including Life Insurance
- Matching RRSP contribution
- Paid time off
- Leadership development programs
- Access to exclusive employee deals and discounts

What The Role Involves:

- Providing support, managing and resolving technology issues for end-users
- Probing and investigating resolution of hardware, network, phone, and training-related issues
- Able to prioritize service desk tickets and triage requests based on severity and urgency
- Being a “problem solver” within the team and think realistically and strategically about solutions
- Provide excellent customer service and delivering hands-on end-user support to a variety of learners
- Escalate issues, when required, internally and/or with external vendors
- Follow the organizational and provincial regulatory requirements and ensures quality and data integrity standards are met
- Be able to understand information privacy and security guidelines
- Perform other related duties and or special projects as required

What You Bring:

- A university degree or college diploma in Information Technology (IT), systems or health informatics or Two (2) years of experience working within IT, healthcare preferred
- Experience working on a help desk with service requests in a high paced environment
- Experience working within a MS Cloud and Active Directory, Azure environment an asset
- Demonstrated customer focused approach to problem solving
- Excellent organizational skills with the ability to manage multiple competing priorities
- Excellent communication skills with the ability to effectively communicate to a variety of end users
- Able to provide a clear criminal background check and proof of vaccination
- Excellent English verbal and written communication skills
- Clear Background Check
- Current COVID 19 vaccination*

CarePartners In Your Community:
In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility:

- CarePartners promotes and facilitates, as appropriate, the immunization of employees in order to provide a safe working environment for its employees, to deliver safe care to patients and to fulfill its commitment to evidence
- based health promotion. In accordance with Public Health and Government directives CarePartners has implemented safety protocols to prevent the spread of infectious diseases such as COVID-19. All employees will be required to wear appropriate Personal Protective Equipment as directed by CarePartners and mandated by public health authorities. All new hires of CarePartners are required at this time to demonstrate that they have been fully vaccinated against COVID-19, in accordance with our policies and procedures._