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Application Support Analyst

2 weeks ago

Kitchener, Canada AppTad Technologies Pvt Ltd Full time

**Job Title**: Apptad - Application Support Analyst
**Job Location**: Chambly and Kitchener (Customer location-In person role (not a fully remote position))
**Job Duration**:Long Term
**Responsibility**:

- Provide technical and functional support to Users on the reported issues.
- Provide workarounds to the reported technical issues.
- Work with Vendors on any product upgrades / in house testing requirements.
- deployment from the implementation team.
- Coordinate and collaborate with Offshore production support teams on the changes deployed to
- Production and get the team up to speed on the documentation and ability to support.
- Sign off from a ready to be supported in RUN state from a support perspective.
- Participate in project Governance meetings with Client stakeholders and report on the progress.
- Prepare Run book for known issues and contact points.
- Providing level 2/3 production support (Incidents and service request fulfillment)
- KPI measurement, tracking and reporting.

*

**Technical skills**:

- Must have’s: Knowledge of Claris FileMaker and WinDev platform to build Custom Apps.
- Understanding of different modules of FileMaker: Build and connect, host and deploy.
- Knowledge of Application lifecycle management - ALM viz. WinDev
- Knowledge of WLangage, HFSQL database.
- Working knowledge of Low code / No Code platforms.
- Prior development experience using Microsoft tech, JavaScript, JSON, SQL, REST API’s
- Good knowledge of Databases and schemas
- Good understanding of Web Applications architecture
- Understanding of Web services and integrations with different platforms
- Relational databases such as Microsoft SQL Server Mgmt. Studio 2012/19, Microsoft Visual Studio

Pay: $70.00-$72.00 per hour

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift

**Experience**:

- IT support: 4 years (required)
- Application Support: 4 years (required)
- FILEMAKER: 4 years (required)
- Application lifecycle management: 1 year (required)

Licence/Certification:

- CompTIA A+ (preferred)