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Technical Support Specialist

3 weeks ago

Laval, Canada GCI Support Inc. Full time

GCI Support Inc. is a company focused on delivering IT support and solutions to “Small size Businesses”.

About the Job

Duties / Responsibilities:

- Support the client through the problem resolution process and/or escalate the incident to a higher level
- Document all work performed into help desk software
- Schedule an onsite visit if required
- Intermediate to advanced knowledge of the Windows operating system environment
- DEC, AEC or DEP; ( Must speak english fluently, basic french knowledge )
- Good knowledge of networking principles ( routers, switches )
- Good knowledge of computer hardware
- Basic knowledge of servers ( DHCP, RDP )
- Good knowledge of Office 365 admin / sharepoint
- Customer service oriented; Organized, sense of prioritization, documentation skills.
- 2-4 years experience in similar employment
- Some Linux knowledge is an asset
- Using a Ticketing system ( help desk software is an asset)
- Mobile phone
- Good English with basic french language

GCI Support Inc. offers:

- Monday to Friday day-time schedule
- Professional office environment in LAVAL

Work Remotely
- No

**Job Types**: Full-time, Permanent

Pay: $20.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- IT support: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person