Product Owner, Digital Banking

A career as a **Product Owner, Digital Banking** under the responsibility of the Digital Special Projects Program Manager at National Bank means being part of the organization's digital transformation and participating in the development of innovative and quality solutions.

You contribute to a unique initiative in the market by using your creativity to do things differently. You build and work with a small, elite team of carefully selected specialists, while working hand in hand with the various business lines and external partners.

**Your job**
- Monitor and ensure the performance of the various solutions or features offered by our internal and external partners
- Payment rails (Interac, Visa/Mastercard, TFE, ATMs, etc.)
- Compliance and risk management
- Clearing, settlement and accounting
- Develop and interpret analyses, diagnostics, dashboards and KPIs to ensure rigorous monitoring of the performance of the various solutions
- Make appropriate corrections and recommendations
- Diagnose problematic situations, intervene in the resolution of complex problems and ensure that issues are taken care of
- Participate in the construction and life cycle of the initiative's digital journeys by optimizing each step to provide innovative solutions
- Develop and implement the operational processes of the end-to-end initiative with the support of business analysts
- Evaluate end-to-end process performance and keep results within established thresholds
- Identify opportunities for process improvement while considering a better customer experience
- Represent the sector with NBC stakeholders and operational teams
- Follow up on action plans related to internal audits, compliance and operational risk.

**Your team**

Within the Digital Special Projects sector, you will be part of an autonomous team of around fifty people and actively participate in the Bank's digital transformation. Our team stands out for its great complicity, its unparalleled spirit of mutual aid as well as its great dynamism and sense of innovation

We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid work environment, as well as a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

**Prerequisite**
- Field-related education and four to five years of relevant experience
- Experience in the fintech industry
- Experience in payment and card networks
- Experience in asset management
- Experience in developing and improving business processes
- Transaction Lifecycle Knowledge
- Knowledge of compliance; An asset

Work schedules may vary depending on operational needs. There may be calls for N3 support from time to time outside of standard business hours.

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us