Security System Support Agent
2 weeks ago
**Responsibilities**
- Provide support to clients regarding security, camera, access, and fire systems
- Answer incoming calls and provide technical support to clients in a professional, timely and polite manner
- Analyze and find solutions to client problems and follow the process to resolution
- Keep accurate and detailed records of customer service interactions, discussions, information, and unresolved issues
- Schedule service calls and coordinate service technicians
- Create a calming rapport with callers, attempt resolution, or escalate if required
- Enter a request for service and liaise with the client
- Ensure compliance with health, security, quality, and recycling policies
- Perform any other tasks that may be assigned to you from time to time
**Requirements**:
- Oral and written fluency in French and English
- Ability to work under pressure and meet time sensitive deadlines
- Ability to work in a team
- Strong communication skills
- Must handle all information with confidentiality and discretion
**Assets**
- Knowledge of customer service software, database, tools an asset
- Knowledge of computer hardware functionality, networking, wireless technology an asset
- Customer service experience an asset
**We believe in hiring for attitude and training for skills**
Expected hours: 40 per week
Additional pay:
- Bonus pay
- Signing bonus
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- VRSP
Schedule:
- Day shift
- Monday to Friday
- On call
Work Location: In person
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