Catering & Premium Service Manager

2 days ago

North York, Canada Aramark Full time

**Responsibilities**:

- Oversee catering functions and special events for internal and external clients and groups
- Meet with clients to determine catering requirements, floor plans, rentals, staffing for events
- Responsible for customer bookings, creating contracts; consulting with Executive Chef for menus
- Responsible for final approval of catering contracts pre-event
- Ensure job instructions are clearly understood so tasks are completed to the client’s satisfaction
- Ensure all staff provide quality, courteous service to all customers
- Ensure that food and service meet quality control standards
- Manage catering rentals, purchases, inventory, and invoicing - ensure timely return of rentals
- Responsible for coordinating non-food supplies for each event i.e., linens, staff, equipment
- Accountable for Catering Budget; participate in Operational Reviews for Catering Department
- Ensure third party staff meet Aramark standards and are well informed of service expectations
- Responsible for prospect outreach and sales to enhance and grow the catering business
- Establish and maintain positive clientele rapport; resolve any customer concerns, complaints
- Conduct weekly Team meetings; oversee staff scheduling, training, and staff management
- Ensure all staff adhere to our Health and Safety Policy and Aramark Policies and Procedures
- Uphold Classic Fare Catering standards through training and corporate program updates

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

**Qualifications**:

- 2-4 years upscale Catering management experience for up to 200 guests
- Must possess a valid Ontario driver’s license and own reliable vehicle
- Completion of Hospitality or Food and Beverage program is preferred
- Strong leadership ability, organizational skills, multi-tasking, and staff management is required
- Exceptional customer service, people skills and attention to detail are necessary
- Computer proficiency in MS Office; CaterTrax catering management software is an asset
- Outgoing, driven, with the ability to recognize sales opportunities through referrals, outreach
- Must obtain Smart Serve Certification

**Education**:
**About Aramark**:
**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark

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