Catering Sales Manager

**Catering Sales Manager**

**Hotel Overview**

Welcome to Pan Pacific Toronto, a reimagined space formerly known as The Prince Hotel. Nestled in North York, our hotel boasts 405 beautifully appointed guest rooms, 24,000 square feet of versatile meeting space, and a vibrant dining scene with two restaurants and a lounge.

**Job Overview**

Under the guidance of the **Director of Sales**, the **Catering Sales Manager** is responsible for soliciting, developing, and negotiating business with clients to achieve budgeted revenue goals. The role involves securing new business, managing existing client relationships, and ensuring the seamless execution of conferences, meetings, and social events.

**Qualifications**
- Minimum **three (3) years** of experience in a similar role in the hospitality or related industry.
- A **post-secondary degree** in Food & Beverage, Tourism, or Business is preferred.
- **Proficiency in Opera** and **Opera Sales & Catering Property Management System (PMS)** is essential.
- Proven track record in **securing new business**, particularly in meetings, social events, and conferences.
- Strong ability to **build and maintain client relationships**.
- Experience in **conference servicing** for groups booked by the Sales Department.
- **Energetic, outgoing personality** with a strong focus on delivering outstanding guest service.
- **Excellent communication skills**, capable of interacting effectively with clients, employees, and management at all levels.
- **Highly organized**, with strong analytical, computer, and problem-solving skills.
- Exceptional **oral and written communication skills**.

**Key Responsibilities**

**Sales & Business Development**
- Conducts **targeted account research** (social, including weddings, religious corporate and association events) in assigned territories to identify revenue potential.
- Proactively **solicits and qualifies** both existing and new business to achieve personal and hotel revenue goals.
- Generates leads through **sales calls, trade shows, promotions, inquiries, prospecting calls, and sales trips (as required).**:

- Responds to **sales leads and client inquiries within 24 hours**.
- Prepares and customizes **proposals and sales presentations** tailored to client needs.

**Client Relations & Event Coordination**
- Conducts **site tours** for prospective clients and entertains them as required.
- Provides **detailed event planning**, including food and beverage setups and audio-visual needs.
- Ensures all client requests and event details align with the hotel's standards and capabilities.
- Assists clients with **recommendations and enhancements** to optimize event success.
- Attends **industry functions, trade shows, and networking events** to promote the hotel.

**Administrative & Operational Duties**
- Maintains **accurate records** in the PMS system with all pertinent client details.
- Prepares **weekly plans** and follows through with all scheduled activities.
- Works closely with **internal departments** to ensure seamless event execution and client satisfaction.

**Accessibility**: Pan Pacific Toronto is committed to accommodating applicants with disabilities throughout the recruitment process in line with the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available upon request.

**Legal right to work to in Canada.** This is a full-time position on property.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person