Technical Support Specialist

5 days ago

Ottawa, Canada Parliament of Canada, Senate Full time

Closing date: Sunday, March 16, 2025

**Technical Support Specialist**

**Directorate**: Information Services

**Classification**: SEN 7: $75,404 - $95,409

**Job Type**: Indeterminate Appointment (permanent, full-time)

**Location**: Ottawa, Ontario, Canada

**Closing Date**: Sunday, March 16, 2025

**About the Senate**

The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.

As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and perspectives. We are committed to building and maintaining a diverse and inclusive workplace where everyone is provided full and equal opportunity and access to employment, development and advancement. Build and advance your career by joining a team of dedicated professionals who are committed to excellence in support of senators and the institution.

**How will you contribute?**

**Open to**

The general public to staff one (1) indeterminate full time position in the Information Services Directorate.

This selection process may be used to staff determinate or indeterminate positions at the same level with similar requirements.

**Prerequisites**
- College diploma in Information Technology or an acceptable combination of education, training and experience;
- One (1) year experience in the installation, configuration, upgrade, maintenance and troubleshooting, of Wintel workstations;
- Experience in troubleshooting and supporting the following: Windows 11, Microsoft 365, Microsoft Edge, Google Chrome and Adobe products;
- Knowledge of Wintel workstation peripherals, interfaces and networking capabilities as well as smart mobile devices;
- Knowledge of methods and techniques related to customer service for the provision of technical advice, operating assistance and service call requests to clients and colleagues;
- Knowledge of IT security practices in the workplace, including the safe management of user credentials and Multifactor authentication;
- Ability to work in a high stress environment while delivering quality IT support to Senators and Senate staff;
- Experience in supporting Zoom and Microsoft Teams as well as MacOS and iOS devices considered an asset;
- Experience in supporting a teleworking workforce considered an asset.

**Linguistic Requirements**

English Reading Comprehension**:B**

English Written Expression**:B**

English Oral Interaction**:C**

French Reading Comprehension**:B**

French Written Expression**:B**

French Oral Interaction**:C**

**Competencies**

Integrity
Respect
Service
Action Management
Adaptability
Communication
Teamwork and cooperation

**Organizational Needs**

The Senate of Canada is committed to building and maintaining an inclusive workplace where all employees are provided full and equal access to employment, development and advancement opportunities.

**Conditions of Employment

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