Technical Support Specialist, Helpdesk

Who Can Apply?: **Internal (DCC Employees) and External (General Public)** - Salary Range: **$62,037- $83,748** - Employment status: **Continuing** - Term Length: - Security Level: **Secret** - Language Requirement: **Bilingual Preferred** - Closing Date: **03/05/24** - Country: **Canada** **KEY AND PERIODIC **ACTIVITIES** **The duties and responsibilities listed below are representative but not all-inclusive**: **Primary** - Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk - Support the Systems Specialist with respect to firewalls, servers and network issues - Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders - Ensure quality standards are met, in line with corporate expectations **Other** - Perform research to remain aware of technological changes and recommend areas for improvement - Work on projects resulting from research or work on assigned projects - Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune - Create ad hoc reports - Manage risk - Other duties as assigned **SKILLS** **General and Specific Knowledge** - Best practices, methods, trends and legislation in IT - Network administration and Microsoft programs - Project and risk management principles **Formal Education and/or Certification(s) and Experience** - **Minimum**:college diploma in computer science and/or two years’ relevant experience, or the equivalent **Abilities** - Use computer programs to develop documents and access databases - Write end-user instructions **DEVELOPMENT AND LEADERSHIP** - Provide functional advice and guidance to employees **WORKING CONDITIONS** - Typical office environment with occasional travel **Check out the benefits** - Working with DCC offers excellent opportunities for growth - and entitles you to one of the job market’s best benefits packages. In your role as Technical Support Specialist, Helpdesk your package is valued at 25% to 30% of your salary. - Your package will include: - Public service pension - 100% employer-paid annual sick leave, health and dental premiums, and life, accidental death, and short - and long-term disability insurance - $400 Wellness Allowance (e.g., gym membership) - $1,500 for mental health services on top of regular $1,500 paramedical coverage - $750 Health Care Spending Account (for some medical expenses that aren’t covered under provincial plans or our standard insurance plan) - Telus Virtual Health Care - Maternity and parental leave top-up plan to 93% of regular gross earnings for a maximum of 17 weeks - Hybrid workplace options including $400 allowance every two years to support work-from-home options - Enhanced inConfidence employee and family assistance program - Deluxe travel benefit plans - Comprehensive vacation and other paid leave plans To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance. - DCC is responsible for the Personnel Security Clearance process_. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening. - criminal record checks - reference checks - previous employment - open source checks - credit/financial status Be part of a diverse and inclusive workplace