Accommodations Consultant

**Accommodations Consultant at**PMI Inc.**

**Job title**:
Accommodations Consultant

**Location**:
Kitchener, On

**Terms**:
Full Time

**Department/Division**:
PMI Properties

**Reports to**:
Leasing Manager

**About us**:
At PMI Group, we believe everyone deserves the opportunity to have a place to call home. We are more than builders. We are community shapers. Our imaginative approach incorporates fresh thinking, grounded in a philosophy of collaboration and transparency. Our progressive properties are modern in their styling but will stand the test of time, house generations to come, and are raising the standard of what it means to build attainable housing. Every project, every detail, every partnership is overseen by our accomplished team of professionals and trade partners, who take pride in building beautiful, quality communities. The PMI Group of Companies is comprised of 3 companies
- PMI Inc
- Development & Head Office
- PMI Build LP - Our construction Division
- PMI Properties Inc
- Our Property Management Division

**About the role**:
Accommodations Consultants are the first point of contact with the potential tenant. They will provide prospective tenants with housing options, answer questions, close the deal by signing the lease. They meet tenants' housing needs and provide solutions to issues while promoting the Companies values.

**Responsibilities**:
Key Areas of Responsibilities
- Welcome prospective tenants, conduct property tours, and address any questions regarding rental locations and units.
- Ensure prospective tenants leave with thorough knowledge of property benefits and rental availability, even if they are not ready to sign a lease.
- Conduct assessments of rental units to ensure quality standards are met prior to tenant occupancy.
- Prepare and deliver detailed reports on leasing activities, market trends, and tenant feedback to management.
- Prepare and stage units for open houses and viewings, presenting them to the highest standard.
- Develop and execute marketing strategies to attract prospective tenants through networking, social media, online platforms, and local outreach efforts.
- Generate new leads by leveraging online platforms, referrals, community outreach, and partnerships to maintain a steady flow of prospective tenants.
- Represent the organization at promotional and sponsorship events, engaging with prospective tenants and distributing marketing materials.
- Coordinate promotional events, such as open houses, to drive interest in available properties.
- Manage and track leads using CRM software, ensuring timely follow-ups, accurate documentation, and an organized leasing pipeline.
- Perform detailed audits of contracts to maintain accuracy and compliance.
- Achieve and exceed individual and team sales goals by working flexible hours, contributing to team efforts, and assisting colleagues as needed.
- Collaborate with the Leasing Manager to identify trends, address challenges, and implement process improvements.
- Report issues related to tenant rent payments, property maintenance, and lease corrections or terminations to the Leasing Manager.
- Assist with collection calls to resolve outstanding balances promptly.
- Handle tenant-related case management to resolve inquiries and concerns efficiently.
- Oversee opportunity management to track and optimize leasing prospects.

**Our Values**:

- We are imaginative
- We are progressive
- We are accomplished
- We are welcoming

**What you bring, Competencies**:

- You are Entrepreneurial
- You are Accountable
- You are Collaborative and Build Relationships
- You Demonstrate high levels of customer service
- You are Open and Transparent
- You have a Process Disciplined Mindset
- You are Adaptive to Change and Embrace Technology

**What you bring Skills and Qualifications**:

- Post Secondary education in business / hotel management or 3 years work related experience.
- Demonstrated experience in a sales role combined with a high degree of customer service.
- Excellent communication and organization skills.
- Social media experience a strong asset
- Ability to multitask, be detail oriented and possess good problem-solving skills in a busy environment.
- Able to work within a flexible schedule.
- Ability to work independently as well as in a team environment.
- Previous student housing and rental industry preferred.
- The ability to conduct building tours onsite with visitors and or potential tenants

**What we offer**:

- Competitive compensation
- Hybrid Work model
- Medical, Dental, EAP, RRSP Matching
- HCSA
- Flexible Work Environment
- Tools and Technology to help employees thrive

**Why Join Us and how**
- If you are looking for an opportunity to help shape and build new communities as a community shaper, this is the place for you. We are looking for people with similar values and competencies (our DNA). You will be part of many partnerships that are overseen by our accomplished team of professionals and trade partner