Customer Service Agent

**THE OPPORTUNITY**

BBE is actively seeking an experienced and skilled **Customer Support Agent**. This role is responsible for directly supporting and onboarding customers to our self-managed shipping platform called MyBBE.

As a **Customer Support Agent** you work to ensure BBE’s core values are evident in all that you do, and you think like an expediter. You have the tenacity to jump in a get the job done all while providing exceptional customer service. As partners and stakeholders affectionately reflect on BBE, a common saying is “ You need to be firing on all cylinders at BBE.”

**ORGANIZATIONAL PROFILE**

Founded in 1977, BBE Supply Chain Co. (BBE) leverages its deep northern roots and over four decades of global logistics expertise to simplify complex supply chains. As a versatile and client-focused company, BBE offers a range of tailored solutions to meet the needs of clients.

What sets BBE apart from other supply chain organizations is our unwavering passion for logistics and love of partnerships— it is the driving force behind our commitment to excellence. We take pride in not only tackling prominent challenges but also in mastering the countless little details that collectively make a significant impact.

**CORE VALUES**

Integrity: _It’s what guides us in every relationship at BBE._

Safety: _It is our highest priority; we all need to get home safe._

Adaptability: _We love the excitement of change._

Team: _We move up. Together._

Service: _We work to exceed expectations._

**RESPONSIBILITIES**
- Support customers with onboarding and training of MyBBE. Handle customer concerns in a timely and efficient manner.
- Be knowledgeable about the system and be confident in providing education and support to customers.
- Manage shipments for clients and provide proactive tracking updates.
- Offer the desired information by arranging webinars and training and providing detailed information about MyBBE through articles, videos, and other ways.
- You will gather customer feedback to share with the team with the objective of creating a better solution for customers.
- You will keep clients up to date on new features.
- Communicate effectively (cross functionally) to ensure work is processed in a timely and efficient manner.
- Approve invoices from carriers and manage job files in our ERP system.
- Promote the service and brand of BBE and MyBBE in the marketplace.
- Communicate options, information, and expectations to customers in a timely manner.
- Go above and beyond expectations with an ‘extra mile’ mindset.
- Work with a tone and energy that conveys positivity, enthusiasm, and professionalism.

**CORPORATE COMPLIANCE DUTIES**
- Actively participate in QHSETR programs and systems, including ISO 27001
- Contribute to and foster clear and direct communications, education, and enhancement of customer service with operations teams and clients.
- Contribute to BBE’s continuous improvement and organizational efficiency goals.

**QUALIFICATIONS**
- Logistics/Supply Chain education preferred.
- Previous work experience in Logistics/Supply Chain.
- Experience with learning different systems, understanding technology.
- Strong communication and interpersonal skills.
- Exceptional customer service skill.
- MS Office Suite proficiency.

**YOUR CHARACTERISTICS**
- You are a master at follow through.
- You get things done
- Excellent cross functional communication.
- Is an initiative taker, highly motivated and results driven.
- You have an adaptable mindset and are excited to learn new things.
- You are an expediter at heart - you understand clients needs and are not afraid to dive in.

Accommodations for job applicants with disabilities are available upon request. BBE Expediting is committed to having our team reflect the communities we serve and actively welcome applicants from diverse and equity-seeking backgrounds. Thank you for your interest, but only those persons chosen for interviews will be contacted. No phone calls please.
- BBE’ Edmonton, located at the Edmonton International Airport, where we are proud to be located on Treaty Six Territory. Treaty Six Territory is the Metis Homeland and Metis Nation of Alberta Region Four. It is also the gathering place and traveling route of the Cree, Saulteaux, Blackfoot, Metis, Dene, and Nakota Sioux. BBE is proudly committed to commercial partnerships with local and Indigenous businesses which supports access to local enterprise in regions where we are operate and to see the economic and social benefits that flow from these efforts._