Process Lead

1 week ago

Toronto, Canada Atlantis IT group Full time

**Role**: Process Lead / Operations Analyst (IC)
**Location**: Toronto
Process Lead / Operations Analyst (IC) Optimize and run business processes to meet SLAs, improve quality, and reduce cost-to-serve.

**Responsibilities**: Map processes; define SOPs; monitor SLAs; execute governance cadences; analyse root causes; drive continuous improvement and automation.
**Required Skills**: 1Process mapping (BPMN); Excel/SQL for ops analytics; SLA management; stakeholder communication.
**Preferred Qualifications**: Lean/Six Sigma (Green Belt); RPA exposure (UiPath/Power Automate).

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