Lead Process Consultant

1 week ago

Toronto, Canada Compunnel, Inc. Full time

The Lead Process Consultant is responsible for driving process optimization within service desk operations.This role involves evaluating workflows, leading process improvement initiatives, and implementing automation solutions using RPA and AI.The consultant will work closely with stakeholders to enhance efficiency and ensure measurable outcomes through KPI tracking.Key ResponsibilitiesEvaluate and optimize service desk processes from ticket creation to resolution.Lead workshops to gather requirements and develop process improvement strategies.Implement automation solutions using RPA and AI technologies.Conduct time-motion analysis to identify workflow inefficiencies.Track and report key performance indicators to measure success.Collaborate with stakeholders to refine and document process enhancements.Required QualificationsMinimum 10 years of experience in process consulting or related fields.Expertise in process mapping tools such as Visio or Lucidchart.Strong experience with ServiceNow and ticket management workflows.Familiarity with RPA, AI, and workflow automation technologies.Excellent analytical and communication skills.Ability to lead cross-functional workshops and drive consensus.Preferred QualificationsExperience in Corporate Banking and Commercial Lending.Knowledge of Lean or Six Sigma methodologies. #J-18808-Ljbffr

  • Lead Process Consultant

    1 week ago

    Toronto, Canada Compunnel, Inc. Full time

    The Lead Process Consultant is responsible for driving process optimization within service desk operations. This role involves evaluating workflows, leading process improvement initiatives, and implementing automation solutions using RPA and AI. The consultant will work closely with stakeholders to enhance efficiency and ensure measurable outcomes through...

  • Lead Process Consultant

    1 week ago

    Toronto, Canada Compunnel, Inc. Full time

    The Lead Process Consultant is responsible for driving process optimization within service desk operations. This role involves evaluating workflows, leading process improvement initiatives, and implementing automation solutions using RPA and AI. The consultant will work closely with stakeholders to enhance efficiency and ensure measurable outcomes through...

  • Lead Process Consultant

    3 weeks ago

    Toronto, Canada Compunnel, Inc. Full time

    The Lead Process Consultant is responsible for driving process optimization within service desk operations.This role involves evaluating workflows, leading process improvement initiatives, and implementing automation solutions using RPA and AI.The consultant will work closely with stakeholders to enhance efficiency and ensure measurable outcomes through KPI...

  • Process Consultant

    3 weeks ago

    Toronto, Canada Insight Global Full time

    This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$56.00/hr - CA$60.00/hr Direct message the job poster from Insight Global As a Senior Process Consultant, you will support Infrastructure Technology in its strategic path of innovating...

  • Process Consultant

    3 weeks ago

    Toronto, Canada Insight Global Full time

    This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$56.00/hr - CA$60.00/hr Direct message the job poster from Insight Global As a Senior Process Consultant, you will support Infrastructure Technology in its strategic path of innovating...

  • Process Consultant

    3 weeks ago

    Toronto, Canada Insight Global Full time

    This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$56.00/hr - CA$60.00/hr Direct message the job poster from Insight Global As a Senior Process Consultant, you will support Infrastructure Technology in its strategic path of innovating...

  • Process Consultant

    3 weeks ago

    Toronto, Canada Infotek Consulting Inc. Full time

    Process Consultant (x2) – 6-Month Contract | Hybrid Location: Toronto (Hybrid – Onsite every Tuesday & second Friday of each month) Openings: 2 positions About the Role We’re looking for two experienced Process Consultants to join our Infrastructure Technology team on a critical regulatory program. This project focuses on vulnerability patching and the...

  • Process Consultant

    3 weeks ago

    Toronto, Canada Infotek Consulting Inc. Full time

    Process Consultant (x2) – 6-Month Contract | Hybrid Location: Toronto (Hybrid – Onsite every Tuesday & second Friday of each month) Openings: 2 positions About the Role We’re looking for two experienced Process Consultants to join our Infrastructure Technology team on a critical regulatory program. This project focuses on vulnerability patching and the...

  • Process Consultant

    3 weeks ago

    Toronto, Canada Infotek Consulting Inc. Full time

    Process Consultant (x2) – 6-Month Contract | Hybrid Location: Toronto (Hybrid – Onsite every Tuesday & second Friday of each month) Openings: 2 positions About the Role We’re looking for two experienced Process Consultants to join our Infrastructure Technology team on a critical regulatory program. This project focuses on vulnerability patching and the...

  • Process Consultant

    3 weeks ago

    Toronto, Canada Infotek Consulting Inc. Full time

    Process Consultant (x2) – 6-Month Contract | Hybrid Location: Toronto (Hybrid – Onsite every Tuesday & second Friday of each month) Contract Duration: Dec 15, 2025 – Jun 15, 2026 Hours: 7.5 per day Openings: 2 positions About the Role We’re looking for two experienced Process Consultants to join our Infrastructure Technology team on a critical...