Service Writer

2 weeks ago

Port Moody, Canada Port Moody Auto & Air Full time

**Job Overview**

**Responsibilities**
- Greet customers and assess their automotive service needs.
- Accurately document customer complaints and vehicle issues.
- Communicate effectively with technicians to relay customer information and ensure proper diagnosis.
- Provide estimates for repairs and services, explaining the details clearly to customers.
- Advise customer of additional services or products based on customer needs and vehicle condition.
- Maintain accurate records of services performed.
- Follow up with customers regarding service completion and satisfaction.
- Maintain a clean and organized workspace while adhering to safety protocols.

**Experience**
- Previous experience in a dealership or automotive repair environment is preferred.
- Strong automotive skills with attention to detail.
- Mechanical knowledge of automotive systems is essential.
- Proven customer service experience with excellent communication skills.
- Software knowledge Mitchell PRO on Demand
- Ability to work collaboratively within a team while managing multiple tasks efficiently.

Join our team as a Service Writer and contribute to delivering outstanding service in the automotive industry

Pay: $70,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Automotive repair: 5 years (required)
- Mechanical knowledge: 5 years (required)

Work Location: In person

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