Customer Service Representative

2 weeks ago

Davidson, Canada Saskatchewan Crop Insurance Corporation Full time

**What you'll do**:

- Reporting to the Manager, Customer Service Office (CSO), this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner.
- Maintain, administer and process customers’ contracts ensuring efficiency and accuracy.
- Data capture customers’ financial and program specific information into various databases.
- Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.
- Interpret and validate financial information used during the data assessment process.
- Electronic preparation of participant financial information for Level 1 and 2 verification files for program benefits.
- Prepare, distribute, check and process adjuster work within the customer system, as assigned by Field Supervisor and/or CSO Manager.
- Complete clerical duties such as correspondence, reports, batching, mail, electronic and manual filing, supply need identification and requisition, as required.
- Participate as a member of the sales team for the annual sales of the Crop Insurance program.
- Mentor and assist less experienced staff in the CSO.
- Multitask working with multiple customer files, phone calls, walk-in traffic and interruptions while maintaining customer confidentiality.
- Maintain a clear understanding of computer work; data entry, computer program knowledge and use.

**Qualifications**:

- To be successful in this position you will need a grade 12 diploma, supplemented with, a minimum, one-year experience providing frontline customer service.
- Knowledge of Saskatchewan agriculture with ability to have conversations with customers about their farming operations.
- Communication skills with the ability to effectively share information, listen actively, and respond empathetically to customer inquiries and concerns.
- Self-motivated, with the ability to manage multiple workflows, responding to customer needs and providing timely follow-up.
- Mathematical skills with the ability to complete simple calculations.
- A criminal record check is required.

**Competencies**:
Service excellence, personal leadership and development, strategic thinking, decision making, innovation, analytical thinking, team collaboration, building organizational community, communication, accountability, performance management, and planning and risk management.

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