Service Advisor

6 days ago

New Glasgow, Canada Campbell's Auto Service Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- **Work setting**:

- Business sector
- Private sector
- Public sector
- Retail/wholesale establishment/distribution centre
- ** Tasks**:

- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- ** Computer and technology knowledge**:

- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)
- ** Security and safety**:

- Basic security clearance
- Bondable
- Criminal record check
- Driver's validity licence check
- Driving record check (abstract)
- ** Transportation/travel information**:

- Valid driver's licence
- ** Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Overtime required
- Tight deadlines
- Work under pressure
- Hand-eye co-ordination
- Repetitive tasks
- Standing for extended periods
- Walking
- ** Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- ** Screening questions**:

- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
- ** Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- ** Other benefits**:

- Other benefits

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