Service Advisor

7 days ago

New Glasgow, Canada STONE'S RV Full time

Are you in a service role and looking for a change? The RV industry is a great way to learn Service in a fun and challenging industry. The RV Industry in Canada slows down in the winter months which allows for time off and keep a great work/life balance. We even close for the December holidays

Stone’s RV has been in business for 50 years and is still owned by the same family. We have an amazing reputation for providing a family touch and understanding to both our customers and our coworkers. We offer a full benefits package including matched RRSP plan.

Make a change try the RV industry

**Role Summary**

Coordinate the appointment activities of the service technicians and laborers within the department. Assist the service manager in maximizing the productivity, efficiency and income of the service department while ensuring all customers are served in a prompt and professional manner.

**Specific Responsibilities and Accountabilities**

**Service Writer**
- Document all customer repair needs on service repair orders and schedule appointments including Customer Orientations and pickups.
- To compute customer billings and warranty billings using company policies; gain customer prior approval for requested and add-on service requirements
- To make sure all billings are collected using company policies.
- Ensure ALL work performed on ALL work orders are properly documented and quality expectations are met.
- Consistently provide “ON TIME DELIVERIES” of repaired / sold Recreational Vehicles.
- Ensure all work orders are opened and closed promptly
- Conducts a thorough examination of the RV to be repaired and provides estimates
- Ensure all incoming RV’s are accounted for and scheduled in for inspection / repairs.
- Calculate customer’s payment, including deductibles.

**Service Advisor Qualifications / Skills**:

- Customer service
- Problem solving
- Quality focus
- Estimating

**Education and Experience Requirements**:

- High school diploma or equivalent
- 2-plus years of experience in a service advisor role preferred
- Computer and point-of-sale proficiency
- Valid driver’s license with an acceptable driving record
- Experience or certification within the RV Industry is a bonus

Pay: $38,434.09-$58,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

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